Had a lovely stay at Berjaya Waterfront Hotel JB. What truly made our experience memorable was the exceptional service provided by the hotel staff. From the moment we arrived, the staffs made us feel welcomed and well taken care of. Every request we had was met with efficiency and a smile. Both were not only professional but also incredibly warm and helpful throughout our stay. The breakfast staff also deserves praise for being very attentive and accommodating, even though the breakfast itself was not the strongest part of the experience. The presentation and taste of the food could definitely be improved, as it was far from appetising. The rooms, while clean, were quite dated, and it might be time for an upgrade to better match the rest of the hotel’s charm. However, the ambience and size of the hotel made it feel welcoming and comfortable. Location-wise, the hotel is fantastic. There's a mall with duty-free shops, fast food outlets, KTV lounges, bowling alleys, and plenty of shopping options just next door—very convenient for both families and travellers looking to explore. Despite a few areas that could use improvement, the affordable pricing, great amenities, and, most of all, the incredible staff, made our stay truly enjoyable. I would definitely recommend this hotel, especially because of the outstanding hospitality of the people who work there. They truly made us feel at home.
