St. Giles Southkey

Dies ist mein zweiter Aufenthalt in diesem Hotel. Ich bin von meinem letzten Aufenthalt im St. Giles Hotel äußerst enttäuscht. Aufgrund eines Fehlers meinerseits habe ich die falschen Daten gebucht. Das bemerkte ich erst bei meiner Ankunft. Als ich um eine Lösung bat, wurde mir mitgeteilt, dass nichts mehr zu machen sei und mein Geld verloren wäre. Ich war schockiert über diese Unflexibilität. Ich erklärte, dass ich keine Rückerstattung benötige und bereit wäre, den regulären Preis für die Buchung an diesem Tag zu zahlen, falls sie mir erlauben würden, meine Buchung auf einen anderen Tag zu verschieben. Obwohl Zimmer an den korrekten Daten verfügbar waren, weigerte sich das Hotel, meiner Bitte um Umbuchung nachzukommen. Die Mitarbeiter zeigten kein Interesse an einer Lösung und verwiesen stattdessen auf ihre strikten Stornierungsbedingungen. Das St. Giles mag zwar über angenehme Einrichtungen verfügen, doch die starren Richtlinien und das unkooperative Personal haben meinen Aufenthalt unangenehm gemacht. Von einem Hotel, das vorgibt, Kundenzufriedenheit an erste Stelle zu setzen, hätte ich mehr Einfühlungsvermögen und Flexibilität erwartet.

Das war eines der schlechtesten Hotels, in denen ich je übernachtet habe. Das Personal an der Rezeption war extrem unhöflich, der Kundendienstmitarbeiter am Telefon war extrem unhöflich, und die Handtücher im Zimmer sahen aus, als wären sie 100 Jahre lang benutzt worden.

Abgesehen von der Lage des Hotels mit direktem Zugang zum Einkaufszentrum Mid Valley gibt es an diesem Hotel nichts Besonderes zu berichten. Die Zimmer sind alt, schmutzig und schlecht instand gehalten.

Für den bezahlten Preis (über 500 MYR) erwarte ich, dass der Toilettenboden (Duschbereich) sauber ist. Er ist jedoch nicht sauber und voller Flecken.

Extremely disappointed. This hotel has serious housekeeping and maintenance issues. I booked St. Giles expecting a comfortable stay, but instead I spent my first night documenting the condition of the room because I simply couldn’t believe it had been inspected before being assigned to a guest. The bathroom was particularly shocking. The handheld shower head had visible black mould and grime around the spray nozzles. The grout and silicone around the shower were stained and discoloured, with mould visible in several areas. The floor drain was filthy, with built-up dirt that clearly hadn’t accumulated overnight. The bathroom door frame also had visible mould growing along the edge. It didn’t stop there. The air-conditioning vent was packed with dust, suggesting it hadn’t been cleaned in a very long time. The vanity still had obvious water stains and streak marks instead of being properly wiped down. The grout lines throughout the bathroom were dirty, the walls had scuff marks, and even the toilet bowl had visible staining. The bathtub also had marks and residue that made me question whether it had been properly cleaned before my arrival. None of these issues, on their own, would have ruined a stay. But when you see all of them together in a single room, it paints a worrying picture of the hotel’s housekeeping standards and quality control. It genuinely made me question what wasn’t visible if this is what was obvious to the naked eye. The only reason I’m not giving one star is because of the staff. Every member of staff I dealt with was friendly, courteous and genuinely tried their best to help. They listened, apologised and acted professionally. My frustration is not with them, it is with management. The frontline team shouldn’t have to apologise for problems that should never have made it past housekeeping or room inspection in the first place. St. Giles has a fantastic location and employees who clearly care about guests, but management is letting them down by allowing rooms to be presented in this condition. Until housekeeping standards and preventive maintenance improve significantly, I cannot recommend staying here.

Good location, same building as mid valley southkey shopping mall. Hotel surprised us with a slice of complimentary birthday cake for my sister as this booking was to celebrate her BD. We had city view at 23 Rd floor, nice stay and the view was good.

Enjoyed the stay! One of the bedside reading lights was not working. It would also be great if more tissue paper could be provided. Additionally, it would be appreciated if complimentary coffee capsules were available.

Thanks ms Thangaraju for the anniversary decoration arrangement and the complimentary cake. Overall its a pleasure stay.

My go to hotel in Johore . Many repeated stay. Superb location, good for shopping and food . Good restaurant in the mall. Near hotel sprouting out cannot compare. Nice river view