Shigakogen Prince Hotel

酒店房間是可以的，舊但是乾淨。水壓大，水温夠暖。 備品除了沒拖鞋，其他都有。洗衣機和乾衣機免費使用。 服務態度挺好，基本是全程微笑服務。 住3晚或以上可以清潔房間一次，除此以外，要自己把每天的垃圾和用過的毛巾放門口。 雪也是沒問題的。 噁心的是燒額山雪場！收全額雪票，衹開2條道！明明雪是滿的，也不開雪道！住了4晚，滑了4天！每條雪道有幾顆樹都幾乎數清楚了！真真過分！

滑雪酒店有點老，基本滑雪服務還行，其他有點少

I stayed at Prince Hotel at Shigakogen in March 2024. Most of the hotel staff were very friendly and helpful. But there was one front desk female staff called A. Fushimi (伏見) who was very rude to me when I requested her for help to change a restaurant reservation. I made a reservation at a restaurant for 4 people and wanted to change it to 5 people. As I do not speak Japanese, I politely asked this staff A. Fushimi to help me call the restaurant and inform them of the change. Fushimi told me there is no need to make reservations at that restaurant (which was wrong as the restaurant staff told us that reservation was required). I told her we already made a reservation and just want her to help change the number of people from 4 to 5. She refused o help and told me to call the restaurant myself. I asked her if I could use the phone, she told me to use the phone in my room. And Fushimi was not busy at all (no other customer around at the time). Throughout the whole conversation, I had been polite as I know Japanese people are very polite and gentle. However, Fushimi was very rude which was very surprising to me considering Japanese culture. It seems to me perhaps she dislikes English speakers. Below is a photo of this female staff A. Fushimi (伏見). If you are English speaking and need help at the front desk, do try to avoid her. Other staff are very friendly.

Wonderful ski holiday! Could not fault the location, it is perfect if you are after a proper ski holiday. Not so much if you are after entertainment and going out. Our room (5th floor) was large and comfortable with breathtaking views. The staff were, without exception, very friendly and helpful. Every question and query was promptly answered and they helped with dinner reservations at other hotels and restaurants. We did not have any trouble finding delicious dinner options and the free shuttle bus after 5pm was great and 100% reliable and it only took 10 minutes to town and even less to the other Prince hotels. We dined at the Ramen Corner, the Japanese bar at West wing, the Chinese restaurant and another place in Ichinose town. We only went to he hotel bar once and then had drinks from the vending machine or shop in our room enjoying a great view, but the bar was good too. Was great value for money and we will be back.

Stayed at Prince east. At reception informed that no restaurant was open in the hotel and we would have to go to one of the other two sites by shuttle bus. Food outlets in south and west awful and as we found out when easts restaurant opened, awful there too. Also extremely over priced because. Dinner buffet in east yen 8000+ per head for a low quality buffet, no sushi or sashimi and a thumbnail sized piece of steak. Captive market, no other alternatives and they take maximum advantage. The dining room is like a school refectory, two indoor gyms in size. Breakfast, similar quality and very regimented. Their attempt at European options was dreadful and the Japanese options no better. Biggest beef. Over 30 cm of snow but none of the lifts at east open and none of the slopes prepared. Only two uplifts open, one at south and one at west and only the lower runs. Snow conditions on those open runs were fine and Ichinose runs also open including upper runs. Seemed that Prince had made a management decision to limit the available runs maybe because they had insufficient booking to make a full opening worthwhile. They said the snow conditions were not good, but there was definitely enough depth to piste and people were touring the steeper sections and nothing was moving. All in all an extremely disappointing experience at an hotel that has definitely seen better days and seems to be milking guest with an expensive and substandard product.

If your looks for a snow holiday in Japan that is not crowded and is away from everyone you would see at home, shiga Kogan prince hotel is the place to go. If you go to the east wing it is much better than the other wings and you can easily ski or snowboard to the others or catch the free shuttle bus