Residence Inn Portland Vancouver

They don’t upgrade any reservations that are booked on points. They offered me to pay for a 1 bedroom instead of the studio I booked, so obviously it was available. . The rest was alright, but I would not again support a location that ties not honor the rules of the program.

Saye was an absolutely fantastic hostess, best we’ve ever had! Super helpful and accommodating at all points of our stay. Our room was very nice and comfortable, a home away from home. We would definitely stay again and suggest this hotel to anyone we know exploring the area!

We had a great stay. Front desk reception lady, Liz, was super nice. She was courteous and professional. This hotel is very new, room is spacious and clean. Furniture is new and solid. Love the experience! Definitely will stay here again if we come back to Portland/Vancouver area.

Saye at the front desk and Tracy the manager were amazing to work with! Very personable and welcoming! Rooms are amazing, food is delicious, the building is clean, safe and comforting! The rooms were clean, quiet and maintained well. Grounds were safe and clean also.

The management at this hotel is amazing! They always take such great care of my leaders and it is much appreciated. Special shout out to Tracy Newton who always goes above and beyond for us. This is our go to hotel because of the service that is provided each and every time.

We are Marriott Bonvoy members and have stayed in Marriott properties all over the US. We particularly like Residence Inns for room setup and the free breakfast. On April 21st we made a 3-night reservation for June 5,6,7th at this relatively new facility in the Cascade Park area of Vancouver, WA. At the time there were plenty of rooms available. We lived in Vancouver for over 30 years before moving 2 ½ hours north 3 years ago. We still travel to the area periodically for meetings and to see family and friends. Our 3-day itinerary was pre-filled with activities and meetings, so we needed to be close. Within the 3-5 days before arrival, we received 2 emails from Marriott confirming our reservation and asking if we wanted to “upgrade” the room or download their app. On June 5th we arrived at the hotel at 3:30pm right after check in started and were told by the front desk manager that they had “overbooked” the hotel and there were no rooms available. She said she had tried calling us that morning and sent an email. We did not receive the phone call, and discovered later that the email was sent at 11:21 AM. We were preparing to travel to Vancouver at that time and had already checked our email for the morning. Even if we had received the notice before leaving home, we still would have been scrambling for an alternative place to stay. The desk manager informed us that she had called the other Marriott properties in Vancouver, and they were also full, so she booked us a room at the Aloft Hotel, a Marriott property, across the river in Portland, OR near the airport. I told her that wouldn’t work because all our meetings were in Vancouver, and we know how heavy traffic gets back and forth over the bridge and near the airport. She repeated that was all they could do for us. So long story short, we had to find last minute lodging in Vancouver and ended up staying at the local Best Western Premier Hotel. On June 6th I emailed a detailed complaint to Marriott Customer service, outlining what had happened the previous day, and emphasized that I made the reservation almost 2 months ahead of time. We received a reply stating, “if you are still onsite” (staying at the Residence Inn), you can talk to the manager”. We were also asked if the issue had been “resolved”. Confused at the reply, I explained again that we weren’t at the hotel because it was “overbooked”, so we couldn’t talk to management, and the “resolution” was we had to stay elsewhere. A final email came the next day stating they would alert the manager and would add some extra points to our membership account. My husband and I travel frequently, and this has never happened before at any hotel, and this is the longest TripAdvisor review I have ever written. I wanted to alert future travelers that this hotel overbooks, and you may get bumped, even if you made a reservation long in advance and have confirmation. When we return to Vancouver in the future, we will stay elsewhere.

We arrived after a whole day of traveling . Upon arrival at 8:15pm we were notified that the hotel was over booked. They had no shuttle for us. The manager Ms Erica was not there. Liz at the front desk tried so hard. We were Bumped out with email and voice mail on the same morning which of course we didn’t see and there was nothing we could do. They sent us to the airport Aloft where we had to endure the noise of planes.We had to take Lyft! Liz ordered it for us personally . We sent a note to the manager Mr Shaw who just responded with no excuse and stated the facts with no offer for compensation. Is it right to cancel reservation that were made way ahead just last minute? Be mindful when you book because you can arrive and find that you need another reservation last minute! We are Marriott members from 1999 - never happened!

We used to stay at the "old" Residence Inn Vancouver once a month over a three year period, but that was 30 years ago. Planning to meet friends who were driving up from Roseburg, I suggested that meet up and stay at the Res, just like "old times". Little did I know that the old place had been sold and converted into an apartment complex (a lot can happen in three decades, lol). When we arrived at the new place, were checked in by Saye, who is nothing short of amazing. She alone turned what might have been just a regular weekend getaway into a truly wonderful experience. I've been in the customer service business for over fifty years, and I'm here to say I wish I could "clone" her-- she is a true gem when it comes to taking care of the guest. Okay, back to the review-- Room-- beautiful, well laid out, plenty of closet and storage space. Well-equipped kitchen area (although we didn't use anything except for the full-size fridge). The property has a center courtyard with a firepit and two complimentary gas grills, next to the indoor pool, hot tub and exercise area. OK, so not everything was perfect in the bathroom design, IMHO--- The toilet was standard height (14") elongated bowl, which harkens back to when people were a little shorter (far more common these days is what is called "comfort height" (16"), which is almost an industry standard). All the "marble" countertops have square edges and corners. This is no big deal in most areas, but that one sharp corner when you try to boost yourself up off of the commode is actually painful. Would we stay here again?--YES, in a heartbeat, and we recommend that you do, too.

I cannot say more about the wonderful welcome we received at this hotel. The young lady, Saye, I believe her name is, welcomed us so graciously and made us feel so at home. What a wonderful ambassador for the Marriott brand. Hotel was clean and comfortable Even upon checkout everyone was so nice. Stay here if you want great service and a good nights sleep. .