4-Sterne-Hotels in Hiroshima

"The hotel’s facilities are excellent, and the location is very convenient. For the price, it offers great value. Most staff members were friendly and helpful, but the January 5th evening shift staff member was not friendly at all. On the night of January 5, this male staff member was quite unhelpful and rude. I had a package delivered to the hotel, and I had confirmed ahead of time that the hotel could receive it. When I asked about it, he said they hadn’t received any packages. I explained that the building’s address might be shared and that it could have been delivered to the neighboring property (this had happened before, and another staff member had kindly helped me retrieve it). However, he simply told me to contact the delivery company myself and walked away abruptly. Since I don’t speak Japanese, it was difficult for me to handle the issue alone. I chose a hotel with front desk service specifically for help in such situations. The next morning, I spoke to another staff member, who kindly said they would look into it. Later, they found the package, which indeed had been delivered to the neighboring building. That evening, I was finally able to collect it—but it had been opened. The staff apologized repeatedly, and I accepted their apology, but thinking back, it does raise some concern. The opened package contained over-the-counter medicine, and the box was clearly labeled as such. If there was any suspicion, I believe it would have been more appropriate to verify with the guest upon pickup or report it to the authorities, rather than open the package privately. Overall, the hotel’s hardware and location are excellent, and the staff are generally polite. I just hope that management can improve staff training and establish a better procedure for handling delivered packages to ensure a more professional experience in the future."

"The hotel was conveniently located right next to Hiroshima station, which is good for planning day trips. There is also a 7-11 and Lawson store right at the ground floor. The rooms were comfortably large for two people and the beds were comfortable. Overall, an excellent stay and highly recommended. A room for improvement would be to consider providing bigger/more pillows for the beds - one small pillow may not beto everyone’s liking. Also, I felt the reception staff were a bit stingy when they declined my request for more bottled water after finishing the ones in the room…"

"Das Hotel ist sehr neu und die Verkehrsanbindung ist super praktisch. Ein kleiner Nachteil ist, dass es keine Parkmöglichkeiten gibt. Im Bad gibt es leider keinen Platz, um Kleidung abzulegen, das ist ein kleines Manko. Dafür gibt es im Zimmer eine Waschmaschine mit Trockner. In der Gemeinschaftslounge im Erdgeschoss gibt es kostenlose Getränke und Snacks, und es ist kaum ein Unterschied zu einem Café, um dort zu entspannen. Ich werde bei nächster Gelegenheit wieder hier übernachten."

"Wir kamen ein zweites Mal hierher. Das Frühstück war hervorragend. Wir hatten ein Zimmer mit Flussblick im 15. Stock – eine spektakuläre Aussicht. Wir hatten Glück und bekamen ein Doppelbett (vielleicht etwas größer – fast ein Queensize-Bett). Das Zimmer war nicht riesig, aber groß genug, sodass wir uns nicht eingeengt fühlten. Einziger Nachteil: Es gibt weder Onsen noch Swimmingpool. Das Personal ist freundlich und hilfsbereit. Wir würden wiederkommen."