Gastnutzer
1. März 2024
When unsure, we usually go for a Marriott property. First time that we have had regrets. An interesting structure though not great on cool evenings. First floor bedroom that was adequate. Ground floor had an interesting uneven stone? floor but take care, bits missing so holes where you can give yourself an injury. We spent two nights. The first morning we found it was a buffet breakfast which included the local wildlife. I became very sick that day, and as dinner had been at the hotel, one assumes that it was the buffet. How they left the food uncovered and made no attempt to keep the various birds out of it I do not understand. I spent around 20 hours in bed. The second night there were apparently three rooms occupied, including the one above our room. The sound proofing if any ineffective, I could hear the tv programs all night. I complained to the reception, received a reply that did not take the issues seriously and had to complain through Marriott. Curiously the breakfast on the second morning was served from the kitchen. Sorry, but we had a dreadful stay and the offer to repeat it was inappropriate. We found a much better and much more reasonable accomodation on our second visit to Puebla.
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