Grand Hotel Serapide

Bella struttura. Magnifico panorama dalla terrazza Dell' hotel. Curata la stanza.

非常漂亮的酒店！ 就是需要開車

This hotel is far removed from the city and you will be charged double the taxi rate, however you won't know this until they have taken you. Something to do with going outside of city area - we were told $35 and then it was $70 when we arrived. Also when we stayed there were no times specs on the website for free airport shuttle, which is why we chose to stay. If your flight leave anytime before 10am you will be paying yet again double to reach the airport. I asked the front staff for a screwdriver three times to tighten my luggage handle, and never received it. I will say the staff had a nice bag of breakfast for our 0400 depart to the airport, rooms and area were clean and nice. Nothing is near to walk to for food so you definitely feel far removed from anything.

We booked 2 nights, from Rome the day before traveling to Pouzouli, 25 minutes from Naples. Shame on this hotel, the Serapide, for refusing to refund our second night, when we couldn't stay. They did not have to refund, but we could not stay another night in this horrible place, and had to leave to a different hotel in a different area. We didn't know that Pouzouli had a volcanic thermal, sulphuric vent, right near the hotel grounds. It was the worst horrible stinking mess, just awful and everywhere in the whole area! We tried to get around town at night and it never got better, it made me sick! I could barely breath the suffering was so bad. Stinking like sewer gas all night, and we couldn't open the door to the deck, to get fresh air b/c it was everywhere outside! So sick to stomach that skipped breakfast, didn't eat anything from the free breakfast. Do NOT stay at this stinky, selfish mess of a hotel. Unless you're not able to smell!

Amazing views of the Bay of Pozzuoli and the Isle of Capri, comfortable rooms and incredible staff! We recently moved to Italy for my husband's job and we have been staying at this hotel while we search for a home. We enjoy the daily breakfast buffet which has a wide variety of choices such as pastries, meats, cheeses and eggs to a variety of coffees and juices. In the evening, we enjoy aperitivo time and then dinner in the hotel restaurant. The restaurant staff is always friendly, kind and very accommodating. Restaurant staff such as Jennifer and Hugo greet us with kindness, professionalism and respect. They anticipate our needs before we even express to them what our needs are, and they always have a big smile on their faces when we enter. It feels good after a long day to be greeted by them! The Chef prepares fresh and delicious food, and we look forward to seeing what will be on the menu that evening as the menu changes daily. Lastly, the staff who service our room do an impeccable job! The hotel always shines, and they are also very accommodating to our needs. We will miss everyone greatly when we finally "move" out into our new home. I would highly recommend this hotel for a stay, and it is in a great location between Naples and downtown Pozzuoli.

I stayed for six nights. The hotel has a nice view but is a long way out of town. The staff were nice and the breakfasts good. My room was fairly basic. Soundproofing was very poor. There was a door (locked) from my room into the next door room and on my last night it was like being in the same room as other guests. The hotel said they were not able to move me to another room and would ask the guests to be quiet, however the noise level was constantly high until very late. I had an early start the next day so it was very annoying.

Booked a room in the hotel for a wedding in September paying a pre-paid rate. Unfortunately the wedding was called off. With over 6 months to go before the booking, the hotel was approached to see if they would be willing to refund the room if it was re-sold but their stance has been nothing short of profiteering - asking us to cancel the room but unwilling to refund any money. Steer clear! Everyone else in the wedding party has had their bookings reimbursed having booked with similar Terms and Conditions.

The hotel room itself was very nice. Check in staff very helpful. Lunch bar staff very kind. Dinner staff very rude and inpatient. The pizza was not cooked there but came from outside delivery , that was a surprise. We didn’t realize this is far from the airport snd more in an area I would not go walking in. Lot of dealerships and just not a well kept neighborhood. But, clean, up to date hotel. The view from our room wasn’t great. It was partially obstructed.