Hotel Bero

Nice hotel with sauna

Management told us the room was closed for refurbished but still rented it out to us. They told us they proposed to give us another room but thats a big lie, we did not want to stay in a health hazard room voluntarily but that is what they told us. Proof that they knew the room was not fit , letter from hotel here.mold in shower, mold on the ceiling. Horrible experience!!

We stayed at Hotel Bero with our 2 little kids. As we read quite a few negative reviews on outside noises, we asked beforehand if they could guarantee a quite room. An employee called Sébastien confirmed vie e-mail to give us a room without air condition or other noise outside. Upon arrival they gave us a room next to a construction site with nonstop noise from 7am to 5pm. When we complained, they kept putting us off till later (“construction will stop tomorrow”, “I will talk to the management by tomorrow”), but nothing ever changed. They only offered another room with air condition noise outside. After the 2nd night we couldn’t handle the noise anymore and decided to go home early. When asking for a compensation due to Sébastien’s wrong written confirmation and unmet agreement, they stopped being friendly: “What did you expect when booking a hotel in the city centre?”, “This would not have happened, if you had taken the room next to the air condition”. They said they could not to more for us, but refused to give us the management’s phone number – because of data protection, while on the same hand, they had an applicant’s CV lying on the reception counter for everyone to see. Adressed to that, the receptionist yelled at us if we wanted to threaten her – she could not see how she was applying double standards. They did not give us a compensation (“because until now you used all the services, like breakfast”) – except for offering a voucher for our next stay, ironically: We left early because of the poor circumstances, why would we seriously go back to a place with noise and lying employees? I would not recommend it to anyone. We wasted a lot of money on a noisy non-relaxing holiday.

We are regular visitors, to Oostend and this is always aour favourite place to stay,. It's secure and welcoming. The staff are always hepful and friendly the rooms are comfortable and clean. The included breakfasts are exellent quality. Just a great place to stay.

The hotel has a good location and you are immediately in the city center and just as quickly at the sea. I'm only giving it 3 stars because there were a few flaws that shouldn't happen in a 4 star hotel. Some of the rooms are very old. Various things in the room didn't work or were dirty, only after complaining did I get another room that was spotless. The wellness facilities were not fully usable. What was usable, however, corresponded to my ideas. The breakfast was extensive but with limitations. There was only one coffee machine in operation and there was only standard. The vending machines weren't stocked with what was written on them. There were different types of bread but no rolls. The staff at the breakfast buffet was more of a statistic than a real service was not offered. Neither a "good morning" nor any help was brought to you. Today it must be different!

Séjour de 2 nuits en chambre familiale. Superbe accueil, personnel aux petits soins, chambre spacieuse et bien équipée. Espace piscine très beau, petit déjeuner top! Aire de jeux dans l'hôtel pour les enfants, très proche du parking souterrain et de la mer. Nous sommes venus en période d'halloween, joliment décoré, belles attentions une machine à boissons chaudes à disposition l'après-midi dans le salon près de la réception avec des gaufres offertes! Café bouilloire dans la chambre. Vraiment un super séjour dans cet hôtel. C'est sûr, nous y reviendrons lors de notre prochain weekend à Ostende. Bravo à toute l'équipe de l'hôtel BERO pour votre professionnalisme et de tout faire pour satisfaire le client. Ayant séjourné dans beaucoup d'hôtels, j'ai rarement vu cela.

Premierement, le service est exceptionnel tant a l'acceuil qu' aux Semmes de menages. Les chambres don't belles, modernes et propres. La salle de sport, La piscine et le spa sont excellents aussi. Le petition dejeuner est varié et de tres bonne qualité. Je recommande fortement.

Kamer klassieke suite geboekt.. prijs kwaliteit is absurd.. geen airco maar ook geen mogelijkheid om een raam te openen.. dus verschrikkelijk warm dit gemeld aan de receptie maar absoluut niet behulpzaam. (Antwoord was: ik heb ook geen airco thuis) Elke vraag is eentje te veel.. dus qua hospitality verdienen ze geen extra punten.. buiten dit was de kamer niet proper.. schimmel onderaan de lavabo.. inspectie zou eens mogen binnenvallen.. de 4 sterren van het hotel is toch niet daar te bespeuren..ontbijt was inorde buiten dat het appelsap op was.. dit meermaals nagevraagd maar dit was steeds terug "vergeten". Zwembad en wellness zeer gezellig buiten het wc papier dat op de bodem van het zwembad te vinden is.. dus qua hygiëne geen aanrader.. de bar is enkele voor de mensen die geduld hebben want de personen aan de receptie staan zeker niet klaar voor een goede service.. Conclusie zeker niet aan te raden wil je een ontspannen en hartelijk sfeer in een hotel..