Sonder at North Loop Green

DO NOT BOOK. They do a screening after you pay and if you don't pass, they wont refund you it for 7-10 business days…this is 3 says before I needed hotel. Now I'm down $500 and looking for a new hotel. They don't even explain what made it so you can't book there.

I am so disappointed in my Sonder experience and the lack of response from management! I planned a girls' weekend months in advance and was very excited to stay at Sonder. The property is gorgeous - great location, amazing amenities and views that can't be beat! The problem was with our unit which was obviously not cleaned. I found blood and other bodily fluids on the sheets of one of the beds, dead bugs on the floor and broken toilet seats. The refrigerator, counter tops and tables were dirty, as were the shower floors. The air vent was full of dust and the walls and trim full of dirty and other identified marks. When I asked to be moved I was told I couldn't. They did offer to have the unit cleaned but it would have taken hours, and I didn't want to interrupt my guests. The $50 credit they offered for the inconvenience was a joke. I've asked to speak to a manager and have continued to be ignored. So disappointing!