Vanke Songhua Lake Rancho Santa Fe villa

The service at this villa was truly impeccable. The staff were quick to respond and always ready to resolve any issues that came up. I really have to give a huge shout-out to them for working hard and tirelessly — someone needs to give them a bonus! However, while the service was excellent, the villa itself was not in top condition. The toilet door was a major issue — it locked our child in twice during our stay because the door would get stuck as soon as you closed it. Help arrived quickly, but it still took around 30 minutes to remove a glass panel and free our child. This was a very unpleasant experience and certainly not ideal for a vacation. The rest of the villa was also disappointing. The building felt old, and many things seemed faulty. The bathrooms had a musky, unpleasant smell, which was very off-putting. Additionally, there were no plates or cups in the kitchen for us to use, and we had to keep asking for extra water. To make matters worse, they didn’t even contact my friends, who were staying in a separate villa, to guide them on how to check in, simply because they didn’t have a Chinese mobile number. The location was also not as close to the ski slopes as expected — it’s a good 10-15 minute walk away. The main restaurant area was even further. While the service was great, the villa itself really needs some attention and improvement. It wasn’t quite the experience we were hoping for.

設施：齊全，有冰箱和電磁爐和餐具，可以自己安排簡餐 環境：安靜，位置在青山墅的一角，沒什麼打擾，而且樓下有24小時的無人小超市，買東西很便利，還有一家牛肉湯飯，早滑頂門之前吃早餐很方便 衞生：乾淨清潔 服務：周到 另外視野景觀不錯，每天早上可以看到雪場大概的情況。

房間就在松花湖滑雪場邊上，窗户就能看到雪道，步行真的只有10分鐘，我們都是回來換完雪服出去，房間很乾凈，而且很寬敞，除了地暖還有空調，房間很熱，老闆服務很周到，回覆信息很快的，告訴我們哪裡有好吃且性價比高的餐飲，而且很耐心的告訴我們行走路線，體現了很專業的服務，下次還會來的而且也會強烈推薦給朋友們的