Hotels mit WLAN in Taipeh

our stay is just ok. not as great as expected. came before the 1 May holiday so we were expected to leave the hotel at 12pm sharp.

1. Misleading Entrance Signage Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable. 2. No Staff Assistance or Clear Signage at the New Entrance When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside? 3. Poorly Trained and Unprofessional Front Desk Behavior After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues. As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight. We hope that management will seriously review this incident, especially the issues of: - Inadequate and misleading signage at the entrance - Lack of staff presence and assistance upon guest arrival - Poor front desk awareness and unprofessional behavior We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future. Thank you for your attention.

Als 5-Sterne-Hotel finde ich es unpassend, auf Self-Check-in-Automaten zu setzen. Ein 5-Sterne-Hotel sollte den entsprechenden Service bieten und mich nicht zum Self-Check-in schicken. Da könnte ich ja gleich ein 3-Sterne-Hotel buchen! Ganz abgesehen davon, dass der Automat auch noch Probleme machte. Check-in war ab 15 Uhr möglich, ich kam um 16 Uhr an und mir wurde gesagt, das Zimmer sei noch nicht fertig? Dann musste ich wieder zur Rezeption, um nachzufragen. Wenn die Automaten so unzuverlässig sind, sollte man die Gäste doch einfach direkt an der Rezeption einchecken lassen. Außerdem hatte ich vor der Ankunft angegeben, dass ich eine höhere Etage wünsche, und das Hotel hatte mir sogar geantwortet, dass die höchste Etage für meinen Zimmertyp die 29. sei – was beweist, dass sie meine Anmerkung gesehen hatten. Trotzdem bekam ich bei der Ankunft das niedrigste Stockwerk, die 12. Etage, zugewiesen. Erst nachdem ich erneut nachgefragt hatte, wurde es auf die 18. Etage geändert. Das ist wirklich frustrierend. Und selbst wenn Zahnbürste und Zahnpasta nicht vorhanden sind, sollten doch zumindest zwei Flaschen Mineralwasser im Zimmer Standard sein, oder? Ich weiß, dass es auf jeder Etage einen Wasserspender gibt, aber ich bin Tourist. Erwarten Sie wirklich, dass ich mit einer Flasche in der Hand durch die Gegend laufe? Umweltschutz in Ehren, aber das geht zu weit!

Mein Lieblingsort ist der Hauptbahnhof Taipeh; ich kann ihn erreichen, ohne den Bahnhof zu verlassen! Es ist einfach der beste Ort zum Übernachten, wenn ich geschäftlich oder beruflich unterwegs bin! 👍 Noch besser wäre es, wenn es ein Fenster hätte! 💪✅ Kurz gesagt, es ist jetzt meine erste Wahl, wenn ich für Kurse in Taipeh bin. 🤗

[Lage] Sehr günstig gelegen. Nehmen Sie die Rolltreppe am Ausgang Y13 der Taipei Underground Mall; das Hotel befindet sich schräg gegenüber. [Ausstattung] Zur Ausstattung gehören ein Waschtrockner, ein Backofen, ein Bügeleisen, ein Induktionskochfeld und eine Bratpfanne. Das Frühstücksbuffet bietet eine große Auswahl; einfach, aber sättigend und lecker. [Ambiente] Das Zimmer war sauber und es war ruhig. Die Gepäckaufbewahrung war praktisch und die Check-in- und Check-out-Zeiten waren flexibel. Alle Mitarbeiter waren sehr freundlich. ✨Insgesamt sehr zufrieden. Der Preis war angemessen, die Lage günstig und das Hotel sauber. Ich würde wieder hier übernachten.✨

Das Hotel liegt unweit des Bahnhofs Ximen, etwa 600 Meter zu Fuß. Es ist leicht zu finden und man muss nicht viele Abzweigungen nehmen. Die Zimmer sind komfortabel und nicht beängstigend. Sie haben keine Fenster und die Wände sind etwas dünn, sodass man vorbeigehende Personen hören kann. Da es aber nicht voll war, hat es nicht gestört. Insgesamt war es gut und der Service ausgezeichnet.

Die Lage ist in Ordnung, etwa 7-8 Gehminuten von der MRT-Station entfernt. Die Rezeption befindet sich im zweiten Stock, aber es gibt einen Aufzug, sodass es auch mit viel Gepäck kein Problem ist. Die Matratze in meinem Zimmer war etwas alt und ziemlich durchgelegen. Es gab zwar ein Badezimmer im Zimmer, aber es war recht klein. Am schlimmsten war jedoch, dass die Klimaanlage mitten in der Nacht plötzlich Wasser versprühte und einen großen nassen Fleck auf dem Boden hinterließ.

1. Die Sauberkeit war insgesamt gut, allerdings habe ich etwas Schimmel im Badezimmer entdeckt. 2. Die Lage ist für Geschäftsreisende in Ordnung, da sich große Unternehmen in der Nähe befinden. Allerdings sind die Anbindung an öffentliche Verkehrsmittel, Restaurants und Unterhaltungsmöglichkeiten nicht optimal. 3. Der Service war sehr gut. Dies ist unser zweiter Aufenthalt. Der Preis ist angemessen und die Lage in der Nähe des Unternehmens ist ideal.

Bislang so gut, das Zimmer war komfortable genug. Gute Fläche, nur 3 Minuten zu Fuß vom Schillin Nachtmarkt und 6 Minuten zum U-Bahnhof. Das Problem ist, dass es keinen Aufzug in unserem Zimmer gibt, während wir 3 große Gepäck 😕 Bitte erwähnen Sie, wenn der Zugang zum Zimmer nicht mit Aufzug erfolgt, danke

I’ve stayed in several affordable hotels here in Taipei, and I understand that you usually get what you pay for. However, I still believe that basic cleanliness and proper maintenance should always be provided to guests regardless of the price range. Sadly, this has been the worst hotel experience I’ve had so far. First of all, the room did not feel clean at all. The bathtub was extremely dirty, with visible stains and molds around it. Even the toilet walls, floors, and sink area looked poorly maintained. There was also a water leak from the toilet ceiling, which made the bathroom feel even more uncomfortable. The fridge still had leftover food from the previous guest, which honestly made me question if the room had been cleaned properly before we arrived. I also requested for the bed to be cleaned, but after staying there, I suddenly developed rashes, which made me worried about the cleanliness of the sheets and pillows. The sheets had stains, maybe blood stains (not sure what it was). The pillow also had an unpleasant smell, as if it had not been washed properly. As someone who values cleanliness, this was very disappointing and uncomfortable. Another issue was the condition of the room itself. Despite having several light bulbs installed, only one light was working, making the entire room feel dark and gloomy. The walls and bathroom areas clearly need maintenance and renovation. On top of that, the soundproofing was very poor. I could hear noises from other rooms very clearly, including conversations and even dripping water sounds throughout the night, making it difficult to rest comfortably. What disappointed me the most was that the photos posted online looked completely different from the actual room. The hotel appeared much cleaner and more maintained in the pictures, which honestly gave us expectations that were far from reality. However, I genuinely want to commend the staff because they were the only bright side of our stay. The receptionist was very kind, polite, and accommodating from the moment we arrived. They were approachable and communicated well in English, which was very helpful for foreign guests like us. Despite the condition of the hotel, the staff still tried their best to assist guests professionally and respectfully. You can tell that they are hardworking people simply doing their job properly. That is also why I feel bad leaving this kind of review. The staff members deserve appreciation because they handle guests with patience and kindness, even though many of the problems seem to come from the hotel’s maintenance and management itself. It honestly feels like the employees are the ones carrying the burden of complaints that should already be addressed by the owner. My brother and I even considered changing hotels, but since we were only staying for 2 nights and 1 day, we decided to just endure it. I truly hope the owner takes guest feedback seriously because the hotel has potential if proper cleanliness, maintenance, and care are given attention. I normally don’t leave negative reviews, but I think future guests deserve an honest experience, and I also hope this review encourages improvements because the staff truly deserve a better-managed workplace and guests deserve a cleaner and more comfortable stay.