METRO POINTS HOTEL

Great stay for our first night in Hi Chi Min city. Reception staff all very friendly and helpful - Kien, Pat, Quynh and Phuoc. Room had everything we needed and more. Area full of excellent choice of cafes and restaurants

The cab drove up a small street and came to a lane and pointed up the laneway and said that our hotel was up there , a real culture shock but as you stepped inside it all changed . Friendly receiptionist who made us most welcome . She showed us to our room which looked okay and as it was late at night all we wanted to do was sleep. In the morning we discovered that the window faced a brick wall . On approaching reception we had no problem upgrading the room on the 6th. floor . Breakfast choice was limited although the food was excellent . The rooms are self contained with a fridge , microwave etc with cutlery and crockery supplied . Rooms are serviced daily .

I booked a deluxe twin room for 3days. On arrival the receptionist informed me that they had upgraded to a triple as it was bigger. The photos on *********** - clearly have been edited as the place looks very old and worn down. Clearly needs updating. On getting to the room, there was a clear smell of dampness. On investigating found a large damp patch in the ensuite. Unhappy, that the hotel was actually letting this room out, i complained, regard to health & safety. They then escorted us to the 10th floor, where it was obvious, guest rarely used, as we were questioned why we were now being allocated one of these rooms. (they are just for show). ?? within the corridor there were loose wires hanging from the ceiling and a wifi router hanging don like a light. If i was a few inches taller, it would block my path. They stated on the coffee making equipment would be in the room. There was none, and the kettle, actually had the wrong type of plug on it- so clearly had never been used. The shower was constantly cold and would overflow as the drain plug was blocked. I tried several times to adjust this yet. the water just found its way to the corner of the bathroom and leaked through cracked tiles. The site also stated a safe/fridge would be in the room, the safe was rusted up and there wasn't a fridge. The fixtures and fitting throughout the entire place need updating. I have never written a negative review in my life as I have served in the Army, I can honestly say, this is the worse place I have ever stayed. I am aware Covid has effected people life styles and income yet due to the dire state this place is a health hazard. As regards to the breakfast, stay well clear of this, and the kitchen which is on the 11th floor. The standard is well below par and the coffee is warmed up from the day before. There is no toaster, (which i could have lived with) - and the choices available are limited and I would have to question its freshness.

On the surface a newly renovated hotel but evidence of mould in bathroom and the water from shower just goes everywhere. To open cupboard door one has to move chair. Very comfortable bed .Air con works A kettle for hot water toiletries of toothbrush ,razor etc a refrigerator and power points that actually work Centrally located and walking distance to markets and eateries Breakfast did not cater to westerners only the Asians no toast and juice was cordial and people just went elsewhere for breakfast If this hotel wants to survive changes need to be made