Finde Hotels in Xlendi

The condition of the hotel, while aged and not up to typical 4-star standards, is something I can overlook. However, the cleanliness of the room is unacceptable. We had two rooms booked, 409 and 413. Now, the first red flag was when upon our arrival 2 ladies dropped at reception to mention they will be leaving the hotel since the room is dirty and not the standard they had paid for. The Housekeeping staff, what are they getting paid for?The attached photos clearly show the room was not properly serviced, and we encountered additional issues like a malfunctioning television and expired milk capsules. Now, I have came down at reception to address this issue and give you guys a chance for a clean slate, however, I was very disappointed with how poor the receptionist handled the situation. I have provided the photos taken of the state of the room as proof , and all the receptionist could do is apologise and say “maybe they were busy”. In fairness to him, he mentioned he will take some time to look for another room. Now, we went up, and another gentleman comes knocking at the door. He came to take a look at the issues I have addressed earlier on. Now, he went away and came back with a jug of milk, which I appreciated it, and he also offered to change our bed sheets. That’s the least you could do after all the above issues we had? Change the room? That’s not satisfactory at all, especially when the receptionist never got back to me to inform me about the possible room change. On top of that, I've also attached photos of subpar breakfast food with hair in in it which is disgusting. Breakfast was bellow average. The view and the location of this hotel is the main reason why is still holding up. I have seen several responses on tripadvisor to negative reviews from the general manager trying to twist the guest complains shaping them in a form to reason out why these things are happening etc. I have a strong track record working in hospitality and hotel industry myself, and I do have expectations from a hotel that is labelled as “4 stars”

Das Zimmer ist relativ mini, aber sehr komfortabel. Das Restaurant mit einem Gehäuse ist sehr gut. Die geografische Lage ist überlegen und ist innerhalb der Cital-Fußabstand. Es gibt einen Greens Supermarkt in der Nähe.

Nachdem wir uns mit dem etwas gewöhnungsbedürftigen Zugang zum Hotel arrangiert haben (man muss durch ein kleines Einkaufszentrum in den 4. bzw. 5. Stock des Gebäudes), hat uns das The Duke sehr gut gefallen. Der Service ist sehr freundlich, sowohl in der Rezeption, als auch beim Frühstück. Das Frühstück wurde serviert und war super gut, mit einer sehr großen Auswahl an Speisen (frisch zubereitet und lecker). Das Zimmer war sauber und schön ausgestattet, das Bett herrlich bequem. Die Lage ist auch sehr gut. Von uns alle 4 Daumen rauf.

Stayed for three nights in this beautifully situated hotel where we were made very welcome. There were always staff around with genuine smiles. We enjoyed the spa pool but one other pool was out of action and the third too cold at this time of year. The rooms were a bit dated but well situated and everything worked including the WiFi which was a pleasant surprise. Breakfast was ok - good choice but not exceptional. The bar lunch was excellent and would have provided an informal second choice in the evening but stopped service at 4pm. Dinner was good thought the a la carte choices were quite limited given this was the only dining option. The hotel is 3 km from Victoria, the island capital. The bus service was patchy due to building works but the staff seemed unaware of this. In it first day we waited in vain for a bus before walking into town. This it turned out was a quite pleasant 45 mins but the elderly would have found it difficult. A shuttle bus would have been a great idea. All in all we enjoyed a chilled stay very much and would visit again.

Staff excellent - informative & friendly - we were upgraded to a balcony studio room overlooking village square & right next to church (possibly helped by fact our friend live in Xwekija). No noise from village or church bells disturbed our sleep. One downside was the rain which soaked the lounger seats . Not noticeable until you sat on them & got rather wet (we learned to bring them inside to prevent reoccurrence). Room cleaned daily & existing covid rules were followed. Sheets, towels changed as requested. Comfy bed. Wish there had been a notice on the jacuzzi bath informing us of their closing off of shower spray (apparently previous guests had been leaving it switched on) to prevent flooding of floor below. Was surprised that we weren’t regularly provided with drinking water although tea/coffee facilities provided. When I asked about the water we were given some more though told it wasn’t policy. Breakfast provided in restaurant next door. Tasty but enormous portions unless you were more specific in your order (which could do). Bus service to other parts of island (including the ‘tourist bus) at side of hotel - outside church. Could get equivalent of our day rider system which could also use on ferry if within time limits (could also get weekly pass). Would go there again or try one of the other Quaint hotels group on Gozo