Aaron W
2. Juli 2024
When you stay at a ‘luxury’ hotel you expect, well, luxury, or at very least to be clean! Our room lacked cleanliness, fake nails on the floor as well as flower petals and balloons that had burst that must have been from a previous guest! The curtains kept out no sun so we were up at 5am, and the electric mechanism to close the curtains was broken, not the end of the world but we stayed in an accessible room so you would hope that would work for less able guests! The spa was run down, and not well kept, steam room had no steam, and the sauna no water in the bucket that was screwed to the wall, and never reached a sufficient temperature! It also lacked cleanliness! The only positives were that the staff were friendly and the TV was decent but I wouldn’t recommend an expensive stay at a luxury hotel for that, especially for a special occasion! The reception manager handled my complaint, she was empathetic and stated that she would call me after i had sent the photos through to see what they could do for us regards our disappointing stay! After I chased that up through email, there was no resolution only a further apology!
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