Fátima Villen

We stayed at the Aurea Fátima Hotel as part of a travel package with Exoticaa. This hotel really takes pride in conserving energy. The first thing I noticed when going to my room was that the whole hallway was dark. Like completely dark other than the emergency exit lights! Not exactly what you want to see when you are in a new unfamiliar place. This hotel bills itself as a luxurious 4-star hotel, and it most certainly was not. I don’t know how the other hotels in Fatima look like, but this was definitely not a 4-star hotel. Maybe it was at one point in time? The hallways feature religious figurines in protected display cases in between each of the rooms. As an art lover, I enjoyed this nice touch. But it can be creepy when the hallway is dark and then it lights up and you see these. Upon entering the room there were complementary sweet treats and a bottle of water. A plus in my book, but that’s where it ends. Our black carpet had a large brown stain on it (how can you dirty a black carpet?!). The shower head was cracked and as a result water leaked out all over the bathroom floor. We only stayed here for one night, so I tried to put my blinders on and ignore this. We also had a balcony that overlooked the local bus station. Luckily this is a small town and everything closed around 21:00, so I did not have to worry about the noise. This certainly wasn't the cleanest hotel I've been at, but certainly wasn't the worst. A fellow traveler in our group had an issue with their shower not working in the room. Upon calling reception they unsuccessfully tried to work through the issues on the phone. Someone came up to their room in an effort to assist and found out that the shower was actually not working. As a result they were moved to a new room. Definitely points for quickly resolving the issue. The breakfast buffet is nothing to write home about. They have a lot of space, but not that many breakfast options. They also have a single coffee machine that the employees prefer you not to touch. They have someone standing there manning it acting as coffee police. Very odd. There is a Pingo Doce (supermarket) directly across the street. We didn’t visit it, but it was nice to have. It is also about a 15 minute walk from the Santuário de Fátima and the basilica.

We enjoyed our stay at Hotel Estrela de Fatima. The location of the hotel is PERFECT, just across from the sanctuary of Our Lady of Fatima. The rooms were clean, very nice and the breakfast was lovely. The staff of the hotel were fabulous. Patricia was extremely helpful and caring. She was very understanding and accommodating in offering us a stay for the next day when we missed our flight. George was very cordial and gave insightful information about the Sanctuary. Vera and Rita were very helpful. THANKS Patricia, George, Vera and Rita for making our stay pleasant, for our family.

In all my years of traveling, I have never been treated as poorly than by a waiter employed by this hotel. My friends and I were part of a religious pilgrimage and the trip included dinner at this hotel. During dinner on Nov. 7, 2023, there were no seats left in the innermost section of the restaurant where for whatever reason, this particular waiter wanted all patrons to sit. However, there were numerous tables and seats less than 10 feet away from this particular section. Since we cannot eat standing up, we asked to be seated in the available tables 10. This waiter was unbelievably rude and yelled “No, go with your tour group!” We explained to him there were no seats left. He glared at us and could not be reasoned with. Make a long story short, we had to WAIT until people were done eating or were asked to eat fast and get up, so we can sit down. We were also told in a very loud disrespectul voice, to just “separate and find a seat with other people”, meaning people we were not traveling with. At the end of the dinner, we quietly approached him and said to him we deserved better treatment than that. We spoke in a very low key voice. I guess, we were hoping he would apologize. We thought maybe he was just having a bad day and that ad the crowd thinned out, he would realize he was out of line and apologize. To our horror, he was as rude as ever and instead of apologizing, he raised his voice again and said “I am superman! You Americans are rude!!!!!” He then rolled his eyes, waived his arms even more, and yelled (literally yelled) more. This is the most shocking encounter we have had in all our years of travelling around the world with a waiter. And of all places, in Fatima. We want to believe this man has problems at home which made him behave so horribly, but management should then sit him down and educate him on the proper way to conduct himself in a place as precious and sacred as Fatima.

Die Lage war direkt neben der Kathedrale von Fatima, so dass es sehr einfach war, nach der Messe zurückzukehren, und das Personal öffnete die Tür jedes Mal, wenn sie eintraten. Der Parkplatz war direkt vor der Haustür, so dass es sehr bequem war, Gepäck zu tragen und die Einrichtungen waren sehr gut.

Das Hotel wurde kürzlich renoviert, die Zimmer sind sehr komfortabel, einschließlich Betten und Dusche. Kostenlose Parkplätze und in Überfluss, aber nicht abgedeckt. Die Schulungsräume sind sehr gut, komfortabel und klimatisiert. Sie hat eine wunderschöne Kapelle. Das Frühstück hat gute Vielfalt und Qualität. Sehr erfahrenes und anständiges Personal. Ich werde sicherlich Freunde und Familie empfehlen!

Spent 5 days at this hotel. All of the staff were very friendly and helpful during our stay. The hotel itself was tidy and fresh and our room was cleaned every day. Breakfast was delicious and freshly served and was included as part of the package. The hotel is around a 10 to 15 minute walk from Our Lady of Fatima Sanctuary and only 5 minutes from the start of the Way of Cross. ALDI and other convenience stores are also nearby. I would definitely recommend this hotel if you plan to visit the sites of Fatima!

The hotel has a nice lobby with plenty of couches for seating. The front desk receptionist was nice and efficient and spoke English. The room itself was large with plenty of space. The bathroom was a good size with a good amount of counter space. There was an enclosed shower. The room and bathroom were clean - almost like new. We were traveling with a group and so ate breakfast, lunch and dinner here. All were buffets and were pretty good. For vegetarians, there was a salad bar, soup, potatoes and usually some other vegetables. The hotel is about a 5 minute walk from the Fatima Sanctuary with gift shops selling religious articles along the way. In fact we could see the top of the Bascilica from our hotel room. This is a great place to stay while visiting Fatima.

Das überraschte Hotel, das nur fünf Minuten von der Hauptkirche zu Fuß entfernt ist, ist das Zimmer sehr neu und hat eine Nacht einen Willkommensbegeisterung geschickt. Es gibt nicht viele Restaurants in der Nähe, so dass Sie sich für Abendessen im Hotel entscheiden, unerwartete leckere und viele Arten von Wein. Das Frühstück ist intimer, das Essen an den Tisch senden, der Service ist nichts zu sagen.

Das Hotel war absolut fabulös. Die Lage war perfekt für alle religiösen Erfahrungen Fatima, die wir besuchen wollten. Das Personal war außergewöhnlich hilfreich und professionell. Als Amerikaner waren wir in der Dunkelheit freundlich - sie halfen uns, unseren Aufenthalt wunderbar zu navigieren. Zimmer waren so komfortabel und modern. Frühstück war auch wunderbar. Preise waren großartig! Wir hätten keinen besseren Aufenthalt und sehr empfehlen können dieses wunderbare Hotel!!!