2-Sterne-Hotels in Hainan, China

location of hotel was situation right above a mall, it was very convenient to get to the qilou old quarters as well. I opted for daily breakfast where they will send me my breakfast with the in-house robot right outside my room. Communications with the front desk was also very efficient as well as there is a built in comms button in your room. Daily housekeeping was done for me and everyone was very pleasant and nice to interact with. Only one note is that the walls are rather thin so if you're a light sleeper you should bring earplugs. I slept well, im a heavy sleeper :D

Mit Freunden zum Spielen am See zu sehen, ist der Balkon auf dem ersten Platz Blackstone. Die Lage ist sehr gut. Der Parkplatz unterhalb ist kostenlos. Der Grundhandel ist sehr bequem umgeben. Supermarkt, Frühstück, Gemüse, neben der Straße gibt es einen Shop. Es gibt Einkaufs- und Gaststätten in der Café-Bar. Es sind drei Tage genug für uns.

Not for fussy traveller. The room is as per description and room size is decent. The best is the Japanese style heated toilet bowl. You can lullaby yourself to sleep since is a hanging bed. Location is great as is near the old street and night market.

Die größte Überraschung auf dieser Reise nach Sanya war das Kemei Hotel. Schon die Außenfassade ist atemberaubend: Kokospalmen säumen das Gelände, die Straßen sind sauber, der Pool ist riesig und das Wasser kristallklar. Sicherheitspersonal hat den gesamten Aufenthalt überwacht. Die Kinder hatten einen Riesenspaß! Die Inneneinrichtung sah genauso aus wie auf den Bildern im Internet. Ich habe mich ausnahmsweise nicht von den Fotos täuschen lassen. Ich bin so glücklich! Vom Balkon aus hat man einen atemberaubenden Meerblick, und man kann sogar den Pool im Erdgeschoss sehen. Der Rezeptionist war super nett. Er hat uns im Voraus nach unserer Ankunftszeit gefragt und war sehr hilfsbereit. Ich werde beim nächsten Mal auf jeden Fall wieder dort übernachten.

The place was hard to find. There are tonnes of shop lots at the bottom of one entrance, and the other entrance had a large open area with stairs that goes up. The security guard I asked did not recognise the name, and there is no obvious signs that I could pick up. (I cannot read mandarin). I dont think there was any other way aside from contacting the person via the app. Even if you found the entrance, there is no obvious reception area. We had to ring the contact person on the Trip.com app, and I had family who could speak mandarin to help guide the rest of the process. He is helpful and quick to respond. He brought us through a metal door, to a dark alleyway with lifts inside. If we weren't in a group of seven, I would have worried about my organs at this point. There was a bit of a juggle with my cousins and my side of the family. So I ended up staying in the THREE BEDROOM APARTMENT. The layout of the three bedroom apartment (located on the 18th floor) that we ended up in is similar to the two bedroom apartment with the lounge carved up to create a new bedroom. apartment is quick to respond. The two bedroom apartment (located on the 25th floor) felt bigger and cleaner, and had better views. From here onwards, it is the review for the THREE BEDROOM APARTMENT: We ran out of toilet paper and had air-conditioning issues. The contact person is quick to respond and solve our issues. The beds are hard for my body that is use to a softer version. There is no daily cleaning services that suits us. They supply toothbrushes, shower caps, body and shampoo wash in the bathroom, and disposable towels. The towels can be reused during the time you are there, but they are meant to be thrown away so they dont have the responsibility to rewash the towels. We didn't use the swimming pool on the third floor as we were too busy. It is RMB4 per use. They also supply a singular giant bottle of water. I think it was 5 litres. The air conditioning units in all three rooms work. Our view is a live view of how Sanya people live in Sanya, families in another building, the locals sitting on their balcony on a hot day. You get a couple of tags to tag into the building, out of the building, into the lift, and into the bedroom. There is also a code you can type in to get access into the building. When we left, the contact person helped us with getting a taxi to the hotel. It went through his account and we paid him cash rounding up to the closest amount. He did not want any more for helping us. He was extremely helpful. This is one of the cheaper choices in Sanya - and my rating is for the price and location.

I have mixed feelings about this place. The best part is the location. You are on a main road with many shops, restaurants and bus stops as well as the beach. I also liked the pool despite it being a little too shallow. The view from my balcony was also great. One problem was cleanliness. Never walk around the room barefoot cause your feet will get dirty. It also looked like the crockery and kitchen utensils were not cleaned before I arrived. As you can see some of the utensils were dusty! Hot water was another issue. Obviously you need hot water to properly wash your hands and dirty dishes. However I only had hot water in the shower, not in the kitchen nor bathroom sink. This leads to my next issue which is service. I told the staff about the lack of hot water on the Friday and they said they would fix it at some point during the day while I am out with my friend. I come back at roughly 9pm to find out there is still no hot water. On Saturday morning I remind them to fix it before I go out again, hoping when I return I will have hot water. While I'm at the beach I miss a call from them. Turns out instead of fixing the issue, they want to move me to another room with hot water. When I return from the beach I saw the message and told them I am ready to move to the new room. But they replied saying I was too late and they gave the room to someone else. (If I did take that room, does that mean the other guest would have my room and have to suffer with cold water instead of me?) Instead of taking responsibility for not providing hot water or trying to fix it, the staff tried to blame me and said I can't get hot water cause I was too busy to answer their calls. When I pushed back on that comment their next excuse was that a lack of hot water is a common problem in Hainan? But then they said they would check if there was a free room with hot water the next day (Sunday). However, they never contacted me about that again so I just gave up trying. If they couldn't fix the problem, they could have at least offered me compensation but they didn't. This experience made me feel dismissed and unimportant as a paying guest. To sum up, I wouldn't stay here again based on my experience. If they were to give me a room with hot water in the shower AND in both sinks, that's great. However, I would still have to deal with dirty floors and cookware + tableware. It's definitely not the worst place I've stayed in but regardless it didn't meet my standards so I still wouldn't stay here if I return to Sanya. Disappointing.

Das Bett ist sehr komfortabel, das Zimmer ist sauber, im Vergleich zu anderen Leuten, die ohne Zweifel einen Curry bestellt haben, und dauerte zwei Tage. Der Service ist intim und die Anforderungen an Wasser und Wasser sind erfüllt. Im Haus ist die gleiche wie bei Fotos. Gute Qualität Umgebung: Das kleine Gebiet ist gut verwaltet, das Zimmer ist in Richtung Sicht offen, sehr ruhig

The hotel has an excellent location — it’s close to the beach, tourist infrastructure, and places for walking, but at the same time not in the very center, so the hotel grounds are quiet and peaceful. The room itself is a spacious apartment with a large living room-kitchen, two separate bedrooms, and two bathrooms (each with a shower and toilet). It was very convenient to have two showers in the room (actually, there are two showers and one bathtub, but we didn’t use the tub). Because of the hot tropical climate (it stays warm even at night) and the salty sea, everyone wants to take a shower one or two times a day. Having two showers meant no one had to wait. Hot water was provided by boilers with a sufficient reserve, so we never had to save water or wait for it to heat up. It was also very convenient to have a personal washing machine and a place to dry clothes in the room, since in this climate you need to wash things more often. All doorways have screened doors with latches, which allow constant ventilation without letting mosquitoes in. There is also a built-in air conditioning system, but we preferred to ventilate with fresh air. The beds in the rooms are comfortable and of good quality. There is plenty of storage space for clothes, as well as bedside tables. There are enough surfaces in the room where you can set up a laptop and work if needed. The room has universal sockets that work with both Chinese plugs and European plugs, and the Wi-Fi, as far as I could tell, provides access to the global internet without a VPN. The kitchen has a large refrigerator — very convenient for storing fruits, coconuts, and food, especially when planning a long day trip to attractions the next day. There is also a gas stove in case you want to cook something familiar. Although the local cuisine is very tasty, sometimes you crave more familiar food. The kitchen has a large table and the basic necessary dishes and utensils. The hotel grounds are beautifully landscaped and make for a pleasant short walk if you wake up earlier than the others. I would especially like to thank the staff. In particular, a very attentive and responsive woman. There were no issues at all with late check-in. She was always very kind and friendly, always available, and ready to help with any questions.

Ich wollte ursprünglich nur zwei Wochen bei Roots bleiben, aber ich verliebte mich in den Ort und endete fast einen Monat. Ich surfe fast jeden Tag, dank der Longboard, die ich von Shuiku und Xiaoxiao, den Eigentümern der Wurzeln, vermietet habe, zu einem sehr erschwinglichen Preis. Sie gab mir auch wertlose Ratschläge zu den besten Surfplätze entlang der Küste, die ich dank der mit Surf-Racks ausgestatteten Scooter leicht erkunden konnte, die sie mir geholfen haben, zu mieten. Wir haben sogar mehrmals zusammen surfen, was die Erfahrung noch besonderer machte. Das Hostel selbst ist schön, spotless und ruhig, perfekt im Dorf gelegen. Es ist nur wenige Minuten von den charmanten Cafés zwischen den Reisfeldern, großartige lokale Restaurants und nur eine fünfminütige Scooterfahrt zum Strand. Aber was wirklich mein Aufenthalt unvergesslich machte, war die Atmosphäre: entspannt, warm und unglaublich willkommen. Sueco und XiaoXiao behandelten mich wie Teil ihrer Familie. Sie baten mich, mit ihnen zu essen (eine besondere Erwähnung für den leckeren Coconut-Hühner-Hotpot!) und mit ihnen zu trinken bei einigen schönen Bars mit ihren Freunden. Wir feiern sogar das chinesische Neujahr zusammen! Ich traf dort wunderbare Menschen, sowohl chinesische als auch internationale Reisende, die durchfahren, mit denen ich geteilte erinnereliche Abendessen, unzählige Surfsitzungen, unvergessliche Abende und wirklich sinnvolle Gespräche. Wenn Sie noch zögern, bei Roots zu bleiben, bitte nicht. Sie werden es nicht bedauern :)

One of the greatest hotels reservations i have booked recently with a direct access and view to the sea with a glass wall enjoying the seaview during daylight and a night activity on the sea with the fireworks 🎇 Thanks for wome helped us at the front desk. I added a note to organize our room as im visiting for my honeymoon but the didn’t do it im not sure if they have received the note or not however they did a ompensation once they knew it was hour honeymoon moon and gave us some gift 🙏🏻😄 Also taxi car or didi can not go inside to drop off directly next to the hotel entrance however our man called the hotel to help us so they came to take our bags and suitcases all the way to the hotel which I consider a plus !😁 Really recommend to book on the sea hotel you will definitely enjoy your stay