Hotels mit Spa in Dorset, Vereinigtes Königreich

"I recently stayed at The Bath Hotel Beaumont from 25th to 26th April, where we had booked two standard rooms with windows. Unfortunately, the experience was quite inconsistent. One of the rooms was very good, clean, and comfortable. However, the second room was extremely disappointing and in poor condition. It was significantly below expectations, especially considering both rooms were booked under the same category. I would strongly advise avoiding the smaller standard rooms, as the quality seems to vary greatly. On a positive note, the hotel’s location is excellent and very convenient. The spa and swimming pool facilities are also good; however, it should be clearly noted that these come at an additional cost per person, which is not communicated transparently at the time of booking. Parking is available but costs around £25 per day. Unfortunately, the service associated with this was very poor. Our car was parked under a tree and was left covered in bird droppings. When we raised this concern, the staff were unhelpful and stated they did not have the manpower to clean it. Instead, we were given cleaning supplies and expected to clean the car ourselves, which is highly unprofessional given the price charged. Additionally, the valet service was unreliable. On multiple occasions, we had to wait 15–20 minutes for our car, and twice we ended up retrieving it ourselves after being told to wait. This defeats the purpose of a paid valet service. The staff, particularly at reception, came across as rude and unprofessional, especially when handling complaints. For a hotel of this standard, the lack of basic service, including room service or an efficient call service, was surprising. Overall, while the location and some facilities are good, the inconsistency in room quality and poor customer service significantly impacted our stay. I would not recommend this hotel unless improvements are made."

"Great location with parking space, which is quite luxury in Bournemouth at this popular season. We were arranged a large room next to the road. However, the night club was so annoying in the evening. After complaining, the staff immediately changed a quieter room. The high ceiling in the guest room is a good selling point. However, the swimming pool is a bit tiny and close too early at 8:00. Over all, it meets our expectations."

"Wir waren als Paar hier und hatten gemischte Erfahrungen. Das Hotel hat seinen Charme, aber auch ein paar Nachteile. Zimmer & Ausstattung: Die Zimmer waren recht klein und wirkten beengt, auch die Toilette war sehr eng, was die Toilette betrifft. Die Ausstattung war einfach – nur Seife und ein kombiniertes Haar- und Duschgel. Überraschenderweise gab es weder Handwaschmittel noch Kühlschrank und keinen Haartrockner im Zimmer. Positiv war, dass das Zimmer sauber war und wir keine Probleme mit der Hygiene hatten. Personal & Service: Das Personal war sehr freundlich und zuvorkommend, was den Aufenthalt angenehmer machte. Einrichtungen & Atmosphäre: Der Pool war wunderschön und der Blick vom Poolrand direkt aufs Meer war fantastisch. Der Loungebereich bot denselben schönen Ausblick – ein toller Ort zum Entspannen am Abend. Es gab sogar eine kleine Schmuckecke im Hotel. Vorsicht – Sie könnten am Ende einen Ring oder eine Halskette kaufen, wenn Ihr Partner stöbert! Sonstige Hinweise: Der Aufzug war wahrscheinlich der älteste, den ich je benutzt habe – ich fühlte mich wie in den 90ern, was dem Ort einen besonderen Charakter verlieh. Essen: Das englische Frühstück war wirklich sehr gut – eines der Highlights unseres Aufenthalts. Gesamtwert: Die Preise waren angemessen, aber für ein besseres Preis-Leistungs-Verhältnis wäre es toll gewesen, wenn die Zimmer mit grundlegenden Annehmlichkeiten wie Kühlschrank, Handwaschmittel und Haartrockner ausgestattet wären."

"This was our second visit to this hotel, we have unfortunately had the same experience twice. The hotel itself is lovely with great facilities. Rooms are lovely, Beds are huge and extremely comfy. Fluffy, luxury towels. The Pool area and pool are lovely, feel like you are abroad on a hot day. Although it is a fight for a Sun lounger. However it’s completely let down by the staff. The bar staffs attitude was appalling, it was an inconvenience for them to get our drinks each time. We had a Roast dinner at Old Harry Rocks - staff were much better in there and v accommodating, although I do believe this this a separate company to the hotel and it shows. Beef was tough in parts but still nice. Pork was lovely. On booking, breakfast is charged at £22 at but in the hotel it’s £15 so don’t fall into that trap. The staff had no idea what they were doing. They first couldn’t get our drinks order right, then they messed up our simple breakfast order. Some of us nearly finishing our breakfast before others even got their meal. The breakfast itself was very small, we were also only given half a mushroom?? For £22/£15 I would at least expect to have a whole Mushroom… They then didn’t know how to use the card machine..  Before we left we used the Spa, small but nice. Sauna was closed & pool was freezing. Hot Tub also wasn’t very warm.  Overall it was not a great experience, we will not be returning. To pay £260 minimum for a room for extremely poor service is criminal."

"Wir reservierten dieses Hotel speziell für unser Geburtstag und sie dekorierten das Bett mit Petals, was ein schöner Kontakt war. Das Hotel selbst war sehr schön, aber die Zimmer waren ein bisschen veraltet und das Toilette war schmutzig. Es gab einige wenige Nebenwirkungen, die unseren kurzen Aufenthalt zerstört haben. Wir reservierten dieses Hotel speziell für die Spa-Einrichtungen vor allem den Jacuzzi-Pool, aber das war aus der Reihenfolge, bevor wir dort waren und wir wurden nicht darüber informiert, sonst hätten wir andernorts reserviert und es war nicht für unseren gesamten Aufenthalt geregelt. Der Schwimmbad war angemessen, aber nicht die sauberste, wie ich auf dem Poolboden schmutzig fühlte. Am letzten Abend liefen wir aus Wasser und meine Frau ist schwanger, so ging ich zum Nachtportier und bat um eine Flasche Wasser, die sie täglich zu erlauben, aber er sagte, er könne mir nicht einen geben und er könnte einen von der Bar verkaufen, die ich Das Zimmer hatte keinen Kühlschrank, so dass wir kein Wasser kaufen konnten und es kühl halten konnten. Parkplatz war 10 £ pro Tag, was ich glaube sollte in den Aufenthalt enthalten sein. Das Hotelpersonal war freundlich, aber ich würde wahrscheinlich nächstes Mal anders aussehen."

"We enjoyed a packaged deal for a 1 night stay..it was excellent. Everywhere throughout the hotel was very clean, room comfortable, a good night's sleep. Breakfast very nice buffet, my only comment here is a poor selection of fruit options for that particular breakfast choice. We had tea and cake provided which was very nice. Our 3 course dinner in the restaurant was good. I used the outside pool, unheated but do-able in May...a lovely addition. Most staff efficient but not overly friendly. Could do with knowing that 3 hotels (all one group apparently), all next door to each other, have use of the pool but saying that, at our time of year stay there were plenty of sunbeds and pool space. Smallish, bit of a restrictive car park, has free spaces on a 'first come, first served' basis. Nothing regards eats/drinks around immediate location but short steepish walk down to get to gorgeous sandy beach area. Would stay again for sure."

"I need to give a huge shout out to every reception staff member as every single one has been incredibly kind and friendly as soon as we entered the building! When asking questions, every single staff member gave a detailed answer to the point where I wouldn't even have to ask again or ask any further questions! Our room didn't have any AC and our room was very warm even with a fan provided. The bathroom.door was very squeaky too and you had to give quite a nudge when trying to close it or open it. But despite these, the staff member made up for it, we both enjoyed our stay and would recommend this place to anyone travelling to Bournemouth!"

"We had a 3 day stay at the Harbour Hotel in Christchurch. We ate dinner there twice - once at ”The Upper Deck” and once at ”The Jetty”. Both meals were excellent: we had lovely tables, the food was great and the service made us feel special. The experience at breakfast was the same, with attentive service from all the staff and great food served on the open veranda. Although we were using the hotel as a base for our walks around the area, we also used the spa which was well maintained and had all the facilities you could want. We did have an issue with our assigned room which was not as ordered from Trip.com. Although the reception team reconfirmed they had allocated the room accurately based on what Trip.com had ordered for us, the Cherry the reception manager took it on herself to compensate us for the mismatch. From start to finish the service at The Harbour was outstanding. All the staff that served us in reception, the bar, the restaurants and the spa were helpful, efficient and friendly. Although our room was smaller than we'd ordered, it was well appointed and the bed was very comfortable. All in all, this was one of the nicest hotels we've stayed in, this in no small part due to the professionalism and caring attitude of the staff team. We will return ! "

"Upon checking in was told breakfast is till 10 am Next day in the morning was coming to have breakfast with kids at 9:40 apparently too late. Went back to the reception they said oh sorry it’s open till 10 am on weekends. Left with 2 kids without breakfast and no complimentary was offered considering misleading information from the receptionist on check in. We travelled on hottest day by train with delayed service 4 hours to get here. Also, felt intimidated by pool staff teice on 2 different days asking me who I am and are we were guests ?:( seriously? Did they think I just walked in randomly from the street? Shocking! Me and my two kids felt unwelcome and placed in embarrassment in front of others because I had to verify that I am guest and I had paid to be here:( that’s not 4 stars customer service! I travel around the world but here felt either ****** or discrimination not sure what it was felt odd. Had to book another hotel because didn’t like the whole experience and attitude from the staff! Also their spa and indoor pool is actually in the other hotel next by. Which was odd we never made as didn’t want to move around from one building to another for spa. Receptionist were abrupt and couldn’t be bothered to spare simple smile. Not happy at all. Bathrooms shower it terrible no power couldn’t even wash my hair off the soap. Basically not recommend due to these issues I had experienced."

"Spent a lovely 2 night break away with friend’s , we stayed in the lodge . I had a Single room which had a double bed so that made my day and it had a walk in shower. Breakfast was good with a great choice and we used the Swimming pool and jacuzzi which was wonderful . We will definitely be back , good location a short walk into Bournemouth , hilly on return but we got a taxi for £5 . Bus stop at the end of the road if needed overall a very relaxing break"