Hotels mit Spa in Queensland, Australien

We loved our stay. Very quiet room which faced north so morning sun into balcony and beds. The TV screen was the largest I have ever experienced in a room. Room service meals were excellent and no detail spared. Huge white towels and roomy bathroom too. Even iron and ironing board there. We can’t wait to return.

We stayed for four nights over the Easter holiday in a panorama sea view room in the new tower. First of all, the location is excellent. The pool area has a sandy beach, and compared to the Hilton next door, the water was much clearer and very pleasant. The view is absolutely beautiful. However, when the tide goes out, it turns into what feels like a “panoramic mudflat view,” so I would recommend carefully considering the timing of your stay. On the other hand, there were several issues with the room. There is no balcony, and the windows cannot be opened. There were mosquitoes in the room, and I was bitten multiple times, which caused itching and swelling. The insect repellent device in the hallway was empty, which made me question the quality of housekeeping management. When I spoke to a female staff member at reception, I was told that only body spray repellent was available, and no further assistance was offered, so I had to purchase and install my own insect repellent. In addition, there was a sewage-like smell coming from the bathroom. The mirror and sink were not properly cleaned and appeared dirty. The room and hallway also had a moldy smell, and due to the humidity, the bed linens felt damp. The duvet was thin and not very comfortable. As I am sensitive to smells, these issues made me feel nauseous and unwell. Later, my husband spoke to a male staff member at reception. Although the hotel was fully booked and we were unable to change rooms, he responded with sincerity, apologized thoroughly, and instructed housekeeping to carry out a deep cleaning. When we returned from going out, the bathroom had been properly cleaned and the sewage smell was gone. The moldy smell in the room did not completely disappear, but it had been masked with deodorizer, and we were able to sleep well that night. However, the same issues returned the following day. As it was the Easter holiday and other hotels were fully booked, we had no choice but to stay until the end of our reservation. Afterward, I checked reviews and found many similar complaints about the moldy smell, which made me regret not researching more thoroughly beforehand. I had assumed that as a five-star hotel, it would be fine. Overall, the reception staff were kind, friendly, and professional. In particular, the male staff member who assisted us was excellent. On the other hand, I felt that the quality of housekeeping needs improvement. In my opinion, these issues are largely due to a design flaw—specifically, the building was designed with aesthetics prioritized over functionality by the construction company and architect, resulting in rooms where windows cannot be opened despite the humid tropical climate. The older tower, which has balconies and windows that can be opened, may not have the same problems. I would not recommend this hotel to those who are sensitive to smells, but for those who are not, it can still be a wonderful place to stay given its location and facilities.

Wir kommen schon seit vielen Jahren ... Wir benutzen den Aufzug nicht am Freitag Abend/Samstag, so dass wir immer einen Bodenboden beantragen. Dieses Jahr kamen wir zu dem Schluss, dass wir auf der 2. Etage geladen wurden, aber das Rezeptionspersonal hatte bereits online angesehen und entdeckt, dass unsere ”Lift”-Beschränkungen nur Fri / Sat so waren, als wir angemeldet, Sie haben uns angeraten, dass wir im 2. Stock sind, aber nicht zu besorgen. sie werden uns in eine Grundeigenwohnung am Frei. Sie bedeuten wirklich, dass sie uns bewegen würden! Wir haben alles verpackt, außer für den Kühlschrank am Freitag Morgen, gingen einige Stunden raus und kamen zurück in den Nachmittags und im Interventionszeitraum kamen sie, setzten uns alle unsere Sachen in die Erdgeschoss-Wohnung und setzten sogar die Kühlschrank-/Froschartikel und unser Lesematerial in die gleichen Punkte in die Erdgeschoss-Wohnung! Hassle kostenlos für uns. Nicht nur das, sondern der Freund am Empfang sagte, er habe auch online entdeckt, dass wir nicht automatische Türen auf unserem Sabbat verwenden. In all den Jahren habe ich nie davon erwähnt, als wir geduldig warten, dass jemand in/out geht und sie begleitet. Er sagte, dass wir das nicht mehr tun müssen. Wir könnten eine Notausgangtür verwenden und er wird die Alarmauslösung ausschalten. Wir sind super beeindruckt von dem Kundenservice ... sogar auf unsere religiösen/kulturellen Anforderungen und prämpt-Probleme zu suchen. Wenn es negative gibt, bemerke ich, dass das WLAN sehr langsam ist. Das ist es!

Had everything you need for a comfy stay, will be back! Would have love to stay longer

Hotel was lovely, modern and comfortable in a perfect location but our room was an odd shape, no desk to use my laptop or eat etc. and does not actually have a gym. The gym is located at the Star next door, head towards the centre lifts and go down to level P to use the gym but AC was broken and felt awkward walking through The Star in my gym gear. Parking was also a little confusing at first as you need to head into the Star parking, navigate across to building 1 and park in levels 3 or 4. Not much signage. Good initiative they had going was to go green and not get your room serviced for the day but they offer you a $10 voucher to use at the cafe down stairs. Great coffees Make sure to join the Star membership for free to get discounted food & beverages and they always have good specials like to slow cooked beef cheeks for $19.90 AUD

Freundliches Personal und das Zimmer ist groß. Sehr sauber. Lage ist auch bequem, viele asiatische und westliche Restaurants umgeben.

Surfers Beach Holiday Apartments was a great place to stay for our family. The management was helpful. Rooms were of a good size. The location is quiet. It is a easy walk to catch the G:tram. This makes getting to Surfers Paradise or other locations easy. Riding the G is also much cheaper and easier than trying to find parking for the car. While we were there, there were few people using the pool. Our grandkids had a great time... and mostly had the pool to themselves. I didn't realize there wasn't an elevator.(My fault for not checking.) Being on the third floor normally wouldn't have been an issue. Because of health issues for one of our family members, it would have been easier if we had been on a lower floor. If I had contacted the management when booking they said they would have tried to give us a lower floor. It's a great place and I highly recommend it.

Its best feature is its location, steps from the beach. However, it's a hotel that has been downgraded; some rooms and hallways are in dire need of maintenance. I didn't realise the pool area no longer belonged to the hotel, which was a disappointment. I feel the price is high compared to other places with more amenities and more modern facilities. Breakfast was average as well.

A totally perfect stay, from the moment of checking in to the day of returning home.  Nice room, nice people, nice restaurants… just everything so great!!