Hotels mit Spa in Queensland, Australien

I stayed at Sofitel Gold Coast Broadbeach from 24 to 27 July. On the evening of 25 July, while applying body lotion as part of my normal daily routine, I noticed several small marks on my shoulder and upper inner thigh/groin area that appeared to be possible insect bites. I apply body lotion every day and am certain these marks were not present on the evening of 24 July after check-in. It was winter on the Gold Coast, and on 25 July I spent most of the day inside a shopping centre, wearing long sleeves and long trousers outdoors. I cannot say with certainty where the marks came from, but later that evening I also saw insects in the room and immediately reported the matter to the hotel. I did not want to remain in that room. I repeatedly tried to contact Trip.com because, based on previous experience, they have helped arrange alternative accommodation when hotel problems occur. Unfortunately, I could not reach Trip.com that night. The hotel told me it was fully booked and offered only two options: move to a room without air conditioning or remain in the same room after it had been cleaned. As it was late, I was overseas, and I had no practical alternative, I reluctantly accepted the temporary arrangement. That same evening, the hotel told me that I would be upgraded to another room the following day and that breakfasts on 26 and 27 July would be complimentary. Before accepting, I asked what would happen if the marks became worse. The staff did not make any promise regarding my physical condition or responsibility. They simply explained that the cleaning, room upgrade and breakfasts were “extra” goodwill gestures. I accepted based on that explanation and because I had no realistic alternative that night. The staff who initially handled my complaint were polite, professional and genuinely tried to help. My main disappointment was the hotel’s internal communication. For clarity, I paid for breakfast on 25 July myself. The hotel promised complimentary breakfasts only for 26 and 27 July, and I did not even have breakfast on 26 July. Despite this, I had to explain the same arrangement three times: 1. When collecting the key for the upgraded room on 26 July, the front desk initially said breakfast was not included. 2. On the morning of 27 July, the restaurant reception again said I needed to pay. 3. At check-out on 27 July, the front desk attempted to charge me for three breakfasts. The charges were eventually removed, but only after I explained the situation again. My criticism is not directed at individual employees, as everyone I dealt with was polite and willing to help. The real issue was the lack of communication between the department handling my complaint, the front desk and the restaurant. The location is excellent and the staff attitude was generally good, but discovering possible insect bites and insects in the room was already stressful. Having to repeat the same issue three times because the hotel’s own goodwill arrangement had not been communicated internally made the experience even more disappointing. I hope the hotel improves its room hygiene, complaint-handling procedures and communication between departments.

Love the experience, the facilities were immaculate and service of the staffs as well! I really loved the outdoor lagoon, fits the experience in cairns perfectly!

Really nice views, good location close to shopping centre and easy to navigate your way around the city from there, has a nice little gym and a pool and even a tennis court aswell as a sauna, right on the river to can see the sunrise and sunset, I enjoyed my stay has a full kitchen and all of the utensils and pots and pans.

Had everything you need for a comfy stay, will be back! Would have love to stay longer

Hotel was lovely, modern and comfortable in a perfect location but our room was an odd shape, no desk to use my laptop or eat etc. and does not actually have a gym. The gym is located at the Star next door, head towards the centre lifts and go down to level P to use the gym but AC was broken and felt awkward walking through The Star in my gym gear. Parking was also a little confusing at first as you need to head into the Star parking, navigate across to building 1 and park in levels 3 or 4. Not much signage. Good initiative they had going was to go green and not get your room serviced for the day but they offer you a $10 voucher to use at the cafe down stairs. Great coffees Make sure to join the Star membership for free to get discounted food & beverages and they always have good specials like to slow cooked beef cheeks for $19.90 AUD

Freundliches Personal und das Zimmer ist groß. Sehr sauber. Lage ist auch bequem, viele asiatische und westliche Restaurants umgeben.

Its best feature is its location, steps from the beach. However, it's a hotel that has been downgraded; some rooms and hallways are in dire need of maintenance. I didn't realise the pool area no longer belonged to the hotel, which was a disappointment. I feel the price is high compared to other places with more amenities and more modern facilities. Breakfast was average as well.

Our room was clean and there were amenities provided such as soap, shower gel/shampoo, a hairdryer and a fridge. A good place to stay but it is a bit of a walk to the city centre.

Ich denke, das ist eines der besten Marriot Hotels, die ich geblieben habe. Es hat eine schöne Lagune und Einrichtungen und Dienstleistungen sind gut. Zwei Tram stoppt weg von Surfer Paradies. Aussicht ist vom Zimmer ist auch schön.

Room is very big and with a open kitchen. The room and facility is very new. The hotel staffs are also very friendly and responsive. The location is also very good and just next to the beach. There is also 5mins walk from the tram station. Overall I have a very nice and relaxing stay here, and I will visit the hotel again.