Hotels mit Spa in Queensland, Australien

We loved our stay. Very quiet room which faced north so morning sun into balcony and beds. The TV screen was the largest I have ever experienced in a room. Room service meals were excellent and no detail spared. Huge white towels and roomy bathroom too. Even iron and ironing board there. We can’t wait to return.

We stayed for four nights over the Easter holiday in a panorama sea view room in the new tower. First of all, the location is excellent. The pool area has a sandy beach, and compared to the Hilton next door, the water was much clearer and very pleasant. The view is absolutely beautiful. However, when the tide goes out, it turns into what feels like a “panoramic mudflat view,” so I would recommend carefully considering the timing of your stay. On the other hand, there were several issues with the room. There is no balcony, and the windows cannot be opened. There were mosquitoes in the room, and I was bitten multiple times, which caused itching and swelling. The insect repellent device in the hallway was empty, which made me question the quality of housekeeping management. When I spoke to a female staff member at reception, I was told that only body spray repellent was available, and no further assistance was offered, so I had to purchase and install my own insect repellent. In addition, there was a sewage-like smell coming from the bathroom. The mirror and sink were not properly cleaned and appeared dirty. The room and hallway also had a moldy smell, and due to the humidity, the bed linens felt damp. The duvet was thin and not very comfortable. As I am sensitive to smells, these issues made me feel nauseous and unwell. Later, my husband spoke to a male staff member at reception. Although the hotel was fully booked and we were unable to change rooms, he responded with sincerity, apologized thoroughly, and instructed housekeeping to carry out a deep cleaning. When we returned from going out, the bathroom had been properly cleaned and the sewage smell was gone. The moldy smell in the room did not completely disappear, but it had been masked with deodorizer, and we were able to sleep well that night. However, the same issues returned the following day. As it was the Easter holiday and other hotels were fully booked, we had no choice but to stay until the end of our reservation. Afterward, I checked reviews and found many similar complaints about the moldy smell, which made me regret not researching more thoroughly beforehand. I had assumed that as a five-star hotel, it would be fine. Overall, the reception staff were kind, friendly, and professional. In particular, the male staff member who assisted us was excellent. On the other hand, I felt that the quality of housekeeping needs improvement. In my opinion, these issues are largely due to a design flaw—specifically, the building was designed with aesthetics prioritized over functionality by the construction company and architect, resulting in rooms where windows cannot be opened despite the humid tropical climate. The older tower, which has balconies and windows that can be opened, may not have the same problems. I would not recommend this hotel to those who are sensitive to smells, but for those who are not, it can still be a wonderful place to stay given its location and facilities.

We had a great stay at Paradise Hotel on the Gold Coast. The staff kindly upgraded our room, which gave us a beautiful river view — such a nice surprise. The room was very clean, comfortable, and well maintained throughout our stay. Parking was also convenient and easy to access, which made everything much more relaxing. Overall, a really enjoyable experience and we would happily stay again.

Had everything you need for a comfy stay, will be back! Would have love to stay longer

First, our request for a high floor was kindly accommodated—we were given room 11825 on the 18th floor, which features panoramic ocean views and elegant interiors. Many thanks to your team for that. In fact, my wife has a special request: could we please have this same room every time we stay at Dorsett? Second, the thoughtful gesture of a card, chocolate, and a bottle of wine for our special occasion truly showed how much effort your team puts into making guests feel valued. Third, both my wife and our child absolutely loved the pool and jacuzzi at Star Grand. So overall, our stay was amazing, to say the least. But none of this would be possible without first acknowledging your wonderful hotel staff. You probably see hundreds of guests each day, yet you still take a personalized approach—staying in touch with each guest and understanding their individual needs. Honestly, I hope other hotels will follow your example and make this the gold standard for excellence in customer service. Our last two hotel bookings through Trip.com were disappointing, but fortunately, your hotel never lets us down. The gold-accented interiors are striking and have become a signature look of your hotel. We’ll remember them just as fondly as we remember landing at Singapore Changi Airport. We recently bought a new house and have been decorating with gold-colored furniture from Koala Living. After staying with you, we’ve realized that our inspiration was inadvertently drawn from your hotel rooms. We come to Dorsett every year and have never been disappointed. We look forward to returning again soon.

Surfers Beach Holiday Apartments was a great place to stay for our family. The management was helpful. Rooms were of a good size. The location is quiet. It is a easy walk to catch the G:tram. This makes getting to Surfers Paradise or other locations easy. Riding the G is also much cheaper and easier than trying to find parking for the car. While we were there, there were few people using the pool. Our grandkids had a great time... and mostly had the pool to themselves. I didn't realize there wasn't an elevator.(My fault for not checking.) Being on the third floor normally wouldn't have been an issue. Because of health issues for one of our family members, it would have been easier if we had been on a lower floor. If I had contacted the management when booking they said they would have tried to give us a lower floor. It's a great place and I highly recommend it.

A totally perfect stay, from the moment of checking in to the day of returning home.  Nice room, nice people, nice restaurants… just everything so great!!

We booked The Langham on the Gold Coast for our honeymoon. It is a nice hotel but I can honestly say it is not worth the over $550 per night we paid. I’ve listed positives and negatives below: Positives: - there was a nice note and small chocolate slice in the room wishing us a lovely honeymoon - Staff are very friendly/welcoming - Ocean view was amazing from the hotel room - facilities - gymnasium was fully equipped with a view of the ocean/beach - Bathtub was lovely - Easy access to the beach Negatives: - There were stains on the sheets. When we arrived I noticed two stains in separate places on the sheets (note: they were dry stains). I went down to reception and they said they’d send housekeeping up to change the sheets. As advised, a woman arrived to change the sheets. Unfortunately, I didn’t check the new sheets and there were stains on those as well. I went back down to reception and they said they’d send a supervisor up again to look at the sheets. Two staff came to the room, apologised and changed the sheets again (this time I checked). The hotel gave us a bottle of wine, some lip balm and pillow spray which was a nice gesture as an apology, however, multiple stained sheets for what is meant to be a 5 star hotel is very disappointing. - The pre-authorisation amount (hold) when checking in is $200 a day, so $1,000 for a 5 night stay. This is ridiculously high. I don’t know why they hold that much considering most hotels, even 5 star hotels I’ve stayed in, hold $100-200 for a stay. On a positive note it did come back into my account straight away at check-out

Vorteile: Gute Lage, direkt neben einem Nachtmarkt, sehr praktisch. Nachteile: Die Sauberkeit lässt sehr zu wünschen übrig; beim Betreten des Zimmers roch es muffig, was in tropischen Regionen aber noch akzeptabel ist. Unerträglich war jedoch, dass unsere Kissenbezüge schmutzig waren, was für ein Hotel dieser Kategorie absolut inakzeptabel ist. Ich habe das sofort nach dem Betreten des Zimmers überprüft, daher kann man davon ausgehen, dass die Bettwäsche nicht oft gewaschen wurde. Außerdem war das Zimmer sehr klein. Aber insgesamt gab es nicht viele Alternativen. Es ist ein ordentliches Hotel in Cairns, und die Einrichtung ist moderner als in anderen Hotels. Es ist in Ordnung. Reisenden aus China nach Australien würde es den Aufenthalt etwas angenehmer machen, wenn sie ihre eigenen Einweg-Kissenbezüge und Bettbezüge mitbringen würden.

Ich war kürzlich in einem Hotel in Gold Coast und hatte eine vor allem positive Erfahrung. Das Personal war unglaublich schön und super freundlich, immer bereit, mit einem Lächeln zu helfen. Die Zimmer waren großartig und das große Zimmer bietet eine komfortable Atmosphäre, die es leicht zu entspannen machte. Außerdem war die Lage ideal, nur einen kurzen Spaziergang zum Strand und zum Bahnhof, mit einem Supermarkt in der Nähe zum Komfort. Ich hatte jedoch eine enttäuschende Frage: Wir sahen einen Hund in unserem Zimmer. Während das leider war, überschattete es nicht den allgemeinen Komfort und die Ausstattung unseres Aufenthalts. Mit etwas mehr Aufmerksamkeit auf die Reinigung könnte dieses Hotel eine ausgezeichnete Wahl für künftige Besucher sein.