Hotels mit Pool in Provinz Antalya, Türkei

"The room was a good size and the beds were comfortable. Housekeeping was reliable, with fresh towels and bottled water provided every day. Breakfast offered a good variety of food, and items were replenished quickly by attentive staff. Unfortunately, there were numerous flies around the dining area and on the uncovered food, which significantly detracted from the experience. Room service was generally acceptable, although the quality did not reflect the prices charged. It felt expensive for what was provided and fell short of what I would expect from a four-star hotel. The complimentary shuttle bus to the beach was a welcome benefit. Unfortunately, my positive impression of the hotel changed dramatically midway through our stay. Shortly after room service had delivered our meal, I received a phone call asking me to come to reception. I was informed that because my room service bill was approaching £100, I needed to settle it immediately as I was considered a “high-risk” guest. I found this surprising and inappropriate, particularly as I had already paid for my accommodation in full before arriving. When I attempted to pay by card, I was told twice that my payment had failed. I was then asked to use another card, which I did. When I returned to my room to eat my now cold meal, I checked my banking app to understand why my first card had supposedly failed. To my surprise, I discovered that all three payment attempts had actually been processed, meaning I had been charged three times. I immediately returned to reception and showed staff the transactions on my banking app. Despite the evidence, I was initially told the payments had not gone through, that I was mistaken, and that everything would automatically correct itself once they balanced the accounts at the end of the day. The refund did not happen. The following day I returned to reception with the same evidence. Staff apologised and acknowledged that I had indeed been charged multiple times, assuring me that a refund would be processed. However, I was repeatedly told that the matter would be dealt with by the accounts department and that it could take up to 21 days for my money to be returned. As I was checking out today, four days after the duplicate charges were made, I had still not received the promised refund or the written confirmation that I had repeatedly requested. In an effort to resolve the matter privately before leaving, I also sent a polite WhatsApp message to the hotel outlining my concerns and requesting assistance. That message received no response. Most concerning of all, during the checkout process the same member of reception staff attempted to charge me again for the very same room service bill that had already been paid and had resulted in the duplicate charges. Had I not been paying close attention, I could easily have been charged yet again. If I had been travelling on a tighter budget, having hundreds of pounds tied up because of the hotel’s mistake could have had a serious impact on the remainder of my trip. What disappointed me most was not that an error occurred—mistakes happen in every business—but the lack of urgency, accountability and communication in resolving it. Overall, there were aspects of the hotel that we genuinely enjoyed. The reception team were friendly, housekeeping was reliable, and breakfast staff worked hard. Unfortunately, the handling of this financial issue completely overshadowed those positives. I have retained screenshots of the duplicate transactions, my banking records and my communications with the hotel. This review is an accurate account of my experience. If my refund is received promptly after my departure, I will happily update this review to reflect that. However, based on my experience, I cannot recommend this hotel until it improves both its payment procedures and its handling of customer complaints."

"Nettes Personal tolle Anlage saubere Zimmer. Frühstück war lecker aber wenig abwechslungsreich.wenig Obst. Wer Ruhe sucht wird an den Wochenenden hier falsch am Platz sein da dann bis spät nach Mitternacht im Restaurant türkische Partys stattfinden und es sehr laut wird.Dss Hotel liegt inmitten von bananenplantagen mit einem schönen Blick auf Alanya."

"Es liegt nicht weit vom Flughafen entfernt, was gut ist. Wir hatten für die erste Nacht ein Apartment gebucht und sind dann in ein normales Zimmer im Grand Floor umgezogen. Es war näher am Pool und ideal für Kinder, da sie einfach rein und raus gehen konnten. Das Frühstück war auch gut. Das Einzige, was mir nicht gefallen hat, war, dass die Reinigungskräfte anscheinend Sachen mitnehmen, die man im Zimmer vergisst, ohne Bescheid zu geben. Ich hatte mein Gesichtswasser vergessen (es war ein teures Markenprodukt), und als ich es holen wollte, war es weg, genauso wie die ganze Zigarettenpackung meines Mannes (8 Stück). Wenn wir das Hotel komplett verlassen hätten, hätte ich es verstanden, aber da wir nur in den nächsten Block umgezogen sind, war das überhaupt nicht angenehm. Ich glaube nicht, dass ich dieses Hotel noch einmal buchen werde."

"Keyla Hotel hat viel über meine Erwartungen hinweggefunden. Obwohl es noch neu geöffnet ist, wurde jede Details mit großer Bedenklichkeit gedacht. Wenn Sie in den Lobby gehen, können Sie die Qualität des Hotels fühlen. Die Lage in Lara und die herrliche Aussicht, die sie bietet, sind ein besonderer Vorteil. Eines der Themen, die wir am meisten betroffen waren, war das Interesse und die Gastfreundschaft des Personals, und wir danken dem Dienstleiter, der uns bei allen Themen unterstützt hat, und ich möchte Herrn Yunus und Herrn Mehmet besonders hervorheben. Die Begeisterung, das Lächeln und die Hilfsbereitschaft waren wirklich großartig, und sie erfüllten fast alle unsere Wünsche mit großer Befriedigung. Die Küche des Hotels verdient auch einen Ehrenwert, die mit sehr guten und hochwertigen Zubehör hergestellt wurde. Ich werde das Keyla Hotel bei meiner nächsten Ankunft vorziehen, ohne zu denken."

"Also... Das Hotel ist neu, zum Zeitpunkt dieser Bewertung ist es seit 2 Wochen in Betrieb. Die Besitzer sind Russen, das Personal ist russisch und alles ist direkt für die Menschen gemacht... Der Service ist auf Luxusniveau, das Frühstück wird wunderschön serviert, die Zimmer haben alles, was man sich wünschen kann... Ich habe dieses Hotel gebucht, als es noch keine einzige Bewertung gab, aber die Fotos waren wunderschön und ich habe mich nicht geirrt... Russen machen immer alles perfekt und schön, zumindest in der Türkei... Vielen Dank, meine Brüder, und möge es jeden Monat florieren :)"