Insgesamt hatten wir einen angenehmen Aufenthalt.
Der einzige große Nachteil auf meiner Seite ist die Tatsache, dass es an Schallisolierung mangelt. In den drei Nächten, die wir verbrachten, wurden wir zu unterschiedlichen Zeiten (1 Uhr morgens, 2 Uhr morgens usw.) von anderen Leuten im Hotel (Touristen und Teampersonal) geweckt, die sich auf den Fluren unterhielten und uns nichts ausmachten absolut nichts zu tun!
Das Gleiche galt beim Auschecken, eine Person aus dem Team ging, um unser Zimmer zu überprüfen. Es fehlten die 2 kleinen Handtücher, die die Mitarbeiter nicht hätten zurückgeben sollen. Wir hatten ziemlich unangenehme Gedanken, als hätten wir sie gestohlen!
Остановились в данном Риаде на 3 ночи, и ни чуть не пожалели! Очень красиво и атмосферно, будто попадаешь в сказку, и круто иметь возможность прочувствовать их историю и культуру жизни.
Хозяйн, что встретил нас и дальше помогал со всеми насущными вопросами, был очень вежливым и гостеприимным.
Завтраки были очень кучными и сытными, особенно хотелось бы отметить их кофе (просто отдельное произведение искусства)
А еще есть бассейн в свободном доступе😍
Рядом с Риадом было маленькое кафе, по ценам очень дешево и безумно вкусно😌
Мы долго думали вначале, стоит ли бронировать данное место, но ничуть не пожалели о нашем решении💛
Sorry for the long review, but I wanted to be as informative as possible and share the information I would have liked to know before booking.
This was my 5th trip to Marrakesh and my first stay at Savoy Le Grand. I was quite nervous booking after reading some negative reviews, but overall I had a very pleasant experience.
From the moment we stepped out of the taxi, we were warmly welcomed by Salah (concierge) and the Moroccan tea man in reception. From check-in to check-out (4 days later), all staff were friendly, welcoming, and helpful. Everyone we encountered spoke Arabic, French, and English, which made communication very easy.
The foyer is beautiful, and the grounds are extremely well cared for—even more beautiful than expected. That said, there is ongoing construction and upgrades, which are not mentioned on the website. This is currently their quiet season, and the main construction is above the reception building, which is being extended upwards. Noise started daily around 9:15am, drilling around 9:38am, and finished around 6:30pm. Estimated completion is 1 May 2026. If you request a room near the second smaller pool, the noise is much less noticeable. The noise is louder and echoes more around the main pool due to the square layout.
The hotel has four pools: two outdoor and two indoor. One indoor pool is heated and includes jacuzzi jets. There is also an additional indoor jacuzzi at the spa, charged at MAD 250 per person for one hour.
There are three à la carte restaurants on site: Moroccan, International, and Italian. Directly outside the hotel are a supermarket, Paul, Chilli’s, and Papa John’s. Please note that outside food is not allowed inside the hotel. There is an ATM in reception and direct access to Menara Mall, which closes at 10pm.
Special thanks to Nabil at reception, who did an excellent job checking us in. He listened carefully to my needs and arranged early check-in to a ground-floor room close to the restaurants, spa, and gym, with a garden and pool view. Soundproofing from the pool area was good, although hallway noise does travel. The grounds are beautiful, but the ground-floor rooms occasionally had a sewage smell, which I’ve also experienced at other Moroccan hotels.
We did experience a few issues with our first room (heating not working, leaking fridge, slow-draining sink). Without us needing to complain, Soukayna from guest relations came first thing the next morning and immediately arranged for us to move to a beautiful suite. This level of customer service, care, and attentiveness is exactly what you expect from a 5-star hotel. In the evening there’s live entertainment music in the bar and outside a light & water fountain display.
The suite was stunning—very spacious, with a separate living area, two balconies, lots of storage, mini fridge, large sofa, king-size bed, two TVs, kettle, coffee machine, safe, bathrobes and slippers. The bathroom had two sinks (standard rooms have one), plenty of toiletries (no washcloths), a large shower with both handheld and waterfall options, and excellent water pressure. There wasn’t much space to hang items, and there is a bidet hose beside the toilet. Thank you to the head cleaning lady for the final touches and maintaining a high standard of cleanliness.
I’d like to thank all the staff for providing us with a wonderful stay. I love the Moroccan people—they are humble, kind, and always willing to help. Despite the construction, I achieved my goal of relaxation and a short break. This is now my new favourite hotel in Marrakesh, and I will definitely return and recommend it to friends and family
Ein gemütlicher und familiärer Ort, der nicht mit dem Chaos der Pflege verbunden ist. Perfekt für Familienzusammenführung, wir haben dort ein neues Jahr verbracht und organisierten ein Abendessen für alle Gäste mit Karaoke und einem großen Repertoire von Tajines.
Tolles Hotel, das ich erlebt habe, das Personal war freundlich, ich habe meinen Aufenthalt genossen. Das Hotel ist sauber und alles sieht gut aus, ich kann einen Aufenthalt während Malakesh wärmstens empfehlen, wenn Sie mit dem Zug oder Flugzeug kommen.
Very nice stay. Helpful and kind staff. Beautiful riad! Included average breakfast: many types of bread, a yogurt, coffee. The bed was a bit too firm for my liking and the shower had water pressure and hot water but was difficult to regulate. The location is very close to the main market streets in the Medina, but a bit separated and down a quiet alley. The location felt safe, but also a bit strange to walk there in the dark.
Ich verstehe die begeisterten Kritiken über dieses Hotel nicht! Das Badezimmer ist furchtbar klein, man kann sich nicht umdrehen, die Duschkabine ist auch sehr klein und das ganze Wasser läuft aus ihr auf den Boden, dort bildet sich eine Pfütze und es ist furchtbar! Was noch schlimmer ist, das Wasser im Zimmer ist kalt, wir haben an diesem Abend zweimal angerufen und dies gesagt, danach wurde es etwas warm, aber am nächsten Abend war es wieder kalt, nicht warm, sondern kalt!!! Nach der Reinigung haben sie aus irgendeinem Grund von den 5 bereitgestellten Handtüchern 2 große genommen und das war's, ich musste noch einmal anrufen und nachfragen! Es gibt keine Hausschuhe im Hotel und das Gehen auf den kalten Fliesen ist äußerst unangenehm!
Fantastisches Ort, um Ihren Urlaub zu verbringen, schöne und saubere Suite, sehr guter Service, alles ist in der Nähe, Geschäfte, Restaurants, Geldmaschine, Apotheke ...., wirklich geliebt den Ort, besonders der Schwimmbad. Sicher würde wieder dort 110% gehen.
Es ist ein fabelhaftes Hotel, herrliche Zimmer, ein reichhaltiges Frühstück, alles war perfekt und das ist Giseleine zu verdanken, der Dame an der Rezeption, sie ist eine sehr kompetente Person, die alles Notwendige tut, um Ihren Aufenthalt himmlisch zu machen, sie hat die Goldene Palme verdient des Hotels ein großes Dankeschön an sie, wir werden dank ihr wieder in dieses Hotel kommen
Bis bald
Personnel Accueillant, Souriant, Serviable et à l'écoute du client.
Hôtel propre que ce soit le hall de l'accueil, la salle de restauration, la chambre.
Merci à tous et continuez ainsi.
Juste revoir le personnel du matin en petit déjeuner qui vous débarrasse, juste de demander au client à la table s'ils peuvent débarrasser car venir prendre dans l'assiette directement, c'est pas terrible.
Merci aux dames qui préparent les msems, oeufs frais!👏
Le spa revoir avec les dames, qu'elles prennent le temps et surtout laisser le temps au client d'apprécier ce moment de détente car on nous montres qu il faut faire vite et ce changer vite donc au lieu d'un moment de détente complet c'est un moment speed. Il n'y a pas de salle pour ce détendre et récupérer avec un thé et des petits gateaux par exemple. Le tapis dans le hammam en linot pas hygiénique.
La salle pour la manucure, ou brushing par exemple c'est comme un placard ou un cajibi. C'est le minimum syndical.
Nous avons apprécier les 10% pour le spa offert.
Le restaurant de l'hôtel RITZI belle ambiance intérieure, on y mange bien. Le seul point bémol, c'est que les clients peuvent fumer à l'intérieur. Nous qui fumons pas, manger et rentrer du restaurant en sentant la cigarette, c'est désagréable.
Nous vous recommandons l'hôtel qui est très bien situé, le personnel de l'accueil, les gardiens à l'entrée et pour le stationnement top même les dames de ménages souriantes, polis.
Nous reviendrons sans hésitation.
Großartig
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8.8/10
Sehr gut
GGastnutzerSorry for the long review, but I wanted to be as informative as possible and share the information I would have liked to know before booking.
This was my 5th trip to Marrakesh and my first stay at Savoy Le Grand. I was quite nervous booking after reading some negative reviews, but overall I had a very pleasant experience.
From the moment we stepped out of the taxi, we were warmly welcomed by Salah (concierge) and the Moroccan tea man in reception. From check-in to check-out (4 days later), all staff were friendly, welcoming, and helpful. Everyone we encountered spoke Arabic, French, and English, which made communication very easy.
The foyer is beautiful, and the grounds are extremely well cared for—even more beautiful than expected. That said, there is ongoing construction and upgrades, which are not mentioned on the website. This is currently their quiet season, and the main construction is above the reception building, which is being extended upwards. Noise started daily around 9:15am, drilling around 9:38am, and finished around 6:30pm. Estimated completion is 1 May 2026. If you request a room near the second smaller pool, the noise is much less noticeable. The noise is louder and echoes more around the main pool due to the square layout.
The hotel has four pools: two outdoor and two indoor. One indoor pool is heated and includes jacuzzi jets. There is also an additional indoor jacuzzi at the spa, charged at MAD 250 per person for one hour.
There are three à la carte restaurants on site: Moroccan, International, and Italian. Directly outside the hotel are a supermarket, Paul, Chilli’s, and Papa John’s. Please note that outside food is not allowed inside the hotel. There is an ATM in reception and direct access to Menara Mall, which closes at 10pm.
Special thanks to Nabil at reception, who did an excellent job checking us in. He listened carefully to my needs and arranged early check-in to a ground-floor room close to the restaurants, spa, and gym, with a garden and pool view. Soundproofing from the pool area was good, although hallway noise does travel. The grounds are beautiful, but the ground-floor rooms occasionally had a sewage smell, which I’ve also experienced at other Moroccan hotels.
We did experience a few issues with our first room (heating not working, leaking fridge, slow-draining sink). Without us needing to complain, Soukayna from guest relations came first thing the next morning and immediately arranged for us to move to a beautiful suite. This level of customer service, care, and attentiveness is exactly what you expect from a 5-star hotel. In the evening there’s live entertainment music in the bar and outside a light & water fountain display.
The suite was stunning—very spacious, with a separate living area, two balconies, lots of storage, mini fridge, large sofa, king-size bed, two TVs, kettle, coffee machine, safe, bathrobes and slippers. The bathroom had two sinks (standard rooms have one), plenty of toiletries (no washcloths), a large shower with both handheld and waterfall options, and excellent water pressure. There wasn’t much space to hang items, and there is a bidet hose beside the toilet. Thank you to the head cleaning lady for the final touches and maintaining a high standard of cleanliness.
I’d like to thank all the staff for providing us with a wonderful stay. I love the Moroccan people—they are humble, kind, and always willing to help. Despite the construction, I achieved my goal of relaxation and a short break. This is now my new favourite hotel in Marrakesh, and I will definitely return and recommend it to friends and family
HHarpreet & KayFrom the moment we arrived, we were made to feel like part of the family. A huge thank you to Aziz at reception and El Houssaine, who were both absolutely exceptional. Their kindness, warmth and genuine care made our stay so special. They didn’t just provide great service, they made us feel like we were staying with family, and that’s something we’ll never forget.
We came to celebrate our anniversary, and without us even asking, they surprised us by setting up a beautifully romantic dinner table. It was such a thoughtful gesture and made our celebration incredibly special. It’s the little touches like this that create memories that last a lifetime.
One evening, we got back from the Medina in the early hours after an adrenaline filled adventure exploring the bustling streets and markets. We mentioned that a nice cup of tea and some biscuits would be perfect to help us unwind, and by the time we arrived back, Aziz already had everything waiting for us with a smile. It was such a simple but incredibly thoughtful gesture that perfectly sums up the level of hospitality we experienced throughout our stay.
A special thank you also goes to Yousara, for her warm greetings every single morning. The breakfasts were fresh, delicious and prepared with so much care. Starting each day with wonderful food made every morning something to look forward to.
Thank you as well to another wonderful Aziz (who served us in the restaurant). Every day he looked after us so well, and when he realised our phone charger wasn’t working, he kindly lent us his own charger without us even having to ask again. That level of kindness and generosity says everything about the people who work here.
And to the wonderful gentleman who welcomed us each morning at breakfast with a big smile and great energy, you made every breakfast feel special and set the tone for the day. We never forgot your warm welcome. Thank you for always making us feel so at home.
The lunch and dinner deserves a special mention too. The chef is simply outstanding! Every meal was fresh, beautifully prepared and full of flavour. Honestly, the food here was far better than what we had at several of the rooftop restaurants in the Medina. We’re already missing every meal!
The rooftop is something truly magical. Watching the sun set with the Atlas Mountains stretching out on one side, while the moon slowly rose above them as the sun disappeared on the opposite horizon, was breathtaking. No words, and certainly no photographs, can do that view justice. It’s something you simply have to experience for yourself.
The hotel itself has everything you could want, stunning views, wonderfully comfortable beds, peaceful surroundings and an atmosphere that instantly helps you relax. It truly felt like a home away from home.
To Aziz, El Houssaine and the entire team, thank you from the bottom of our hearts. You didn’t just make our anniversary special, you made our whole trip unforgettable. Your kindness, professionalism and genuine hospitality are what make this place so unique, and you are all a huge credit to the hotel.
This wasn’t just a hotel stay, it was an experience we’ll treasure forever. We already miss everyone and can’t wait to return. In fact, we’re already looking at booking our next trip, and this time we’ll be bringing our friends and family so they can experience this incredible place and meet the amazing people who made our stay so memorable.
See you again very soon!
Harpreet & Kay
GGastnutzerSehr wertvolles Hotel, kann als ein heißer Moment der gesamten Reise nach Marokko gesagt werden. Jedes Zimmer ist ein unabhängiges Riad-Zimmer. Der Service ist freundlich, aber leidenschaftlich. Neben der allgemeinen Mahlzeit kann die Umgebung nicht provokierend sein. Maraguash ist im Allgemeinen ziemlich schmutzig. Es gibt zwei Welten im Hotel und außerhalb des Hotels. Wenn Sie das nächste Mal wieder in Maraguash kommen, dann bedenken Sie immer noch, hier zu leben!
GGastnutzerWe didn’t have any issues there. In general the service is good even if there is nobody in the reception thus they give you your own keys of the main entrance and your room. As a suggestion it is needed a sign “Riad Nouhal” but anyway, if you follow the location on Google Maps, you will be in.
FFarahWir hatten das Vergnügen, während unseres Besuchs in Marrakesch im Riad Jibril zu übernachten, und was für eine wunderbare Erfahrung es war!
Unser Gastgeber Iheb verdient wirklich den Titel einer Legende. Vom Moment unseres Eincheckens bis zum Auschecken hat er unseren Aufenthalt unvergesslich gemacht. Auch wenn es kein 5-Sterne-Hotel ist, bot es ein einzigartiges und authentisches marokkanisches Erlebnis, das unsere Erwartungen übertraf.
Das Riad selbst mit seiner traditionellen Architektur war sauber und einladend. Der Höhepunkt war zweifellos die ruhige Terrasse, eine friedliche Oase abseits der Hektik der Medina. Eines Abends genossen wir Shisha auf der Terrasse, ein herrliches Erlebnis, das uns nur rund 70 MAD kostete. Wir hatten auch das Vergnügen, auf der Terrasse zu speisen, wo wir köstliche Tajine zu einem sehr günstigen Preis von 60 MAD pro Stück genossen. Die Kochkünste des Küchenchefs waren wirklich beeindruckend. Das Frühstück, das jeden Morgen serviert wurde, war traditionell und gemütlich!
Was unseren Aufenthalt zu etwas ganz Besonderem machte, war die warme und einladende Atmosphäre, die Iheb und das Personal geschaffen haben. Wir kamen als Gäste an, verließen das Hotel aber mit dem Gefühl, Freunde zu sein. Wir freundeten uns sogar mit den beiden entzückenden Hauskätzchen an: Sofia, der langhaarigen Katze, und Leena, dem rotbraunen Kätzchen. Ihre Anwesenheit verlieh unserem Aufenthalt einen zusätzlichen Charme.
Die Lage des Riad Jibril war perfekt und das Kamel vor dem Geldwechsel diente als hervorragender Orientierungspunkt. Das Riad lag in der gegenüberliegenden Gasse, zweite Tür, und war daher leicht zu finden. Besonders gut hat uns die Nähe zur Kasbah in der Nähe des Zeitun-Cafés gefallen, einem unserer Lieblingsorte für einen abendlichen Besuch. Die von Laternen beleuchtete Terrasse des Cafés bot einen majestätischen Ausblick, der unsere Abende noch unvergesslicher machte.
GGastnutzerIt is located right next to the sea and Madina. The restaurant offers a nice view and serves very nice food. The hotel is family-owned and the owners make great efforts to ensure guests have a pleasant stay. The only downside is that the air conditioning is very noisy and the auto stop-start feature wakes you up all night. Additionally, the bathroom needs updating, and guests have to carry their bags to the first floor reception.
GGastnutzerStayed here recently after booking through Trip.com, and overall it was a really relaxing and unique experience.
Location:
The villa is about 30 minutes from Marrakesh city centre, so it’s definitely more on the quiet, countryside side. That’s great if you’re looking to unwind away from the chaos of the Medina, but just keep in mind you’ll need a taxi or arranged transport to get around.
Ambience & Property:
The place feels like a peaceful retreat. The pool area is beautiful, well-maintained, and surrounded by greenery and palm trees. Plenty of loungers and shaded spots to relax, which makes it perfect for a chill day. The architecture has a rustic Moroccan charm with small villa-style rooms that add to the cozy vibe.
Rooms & Comfort:
Rooms are simple but comfortable. Not ultra-luxury, but clean and nicely designed to match the overall aesthetic of the property. It feels more like staying at a private villa than a typical hotel.
Service:
Staff were friendly and helpful, though service can feel a bit laid-back at times (which honestly matches the vibe of the place).
Food & Facilities:
The poolside setup is great for relaxing, though food options might be limited compared to larger hotels. Best to plan meals or head into the city for more variety.
Overall Experience:
If you’re looking for a calm, aesthetic getaway with a beautiful pool and peaceful surroundings, this is a solid choice. If you prefer being close to the action, this might feel a bit too remote.
Rating: ⭐⭐⭐⭐☆ (4/5)
Great for relaxing, but location may not suit everyone.
BBellinisThe check-in process was good for customer service, but my room experience was terrible. I booked a superior suite, but I ended up with a regular room. I was informed that the person who was supposed to be in the room decided to stay another day. When I checked online, I found that the room was still available for reservation. The next day, when I asked to switch to my reserved room, I was told that it was booked again and that I should check back in line. Surprisingly, the same room was still available for reservation. I feel like they were scamming people by booking a suite at a higher price and then giving them a cheaper room.
The night crew member was very friendly and informed me that the manager was traveling. However, I don’t understand who is responsible for managing the website and ensuring that the correct room is posted when it’s available. I tried to contact them via phone and email, but nothing happened. I hope that Trip guide and the hotel will take responsibility for their actions and make sure that this doesn’t happen to other customers. I could have booked a different suite that had a similar aesthetic to what I was looking for, but I couldn’t even cancel the reservation. There should be a system in place for booking a specific room, and if the room is not available, the customer should receive an automatic refund. It’s their job to figure out when the room is available and what type of room it is. Additionally, the room had a bunch of knickknacks, and the table, wall, and bottom of the table were all chipped, cracked.
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