Bewertung vom22. Nov. 2025
Faiza Mat Saaid
Here’s a balanced, honest, and respectful review of Aryaduta Pekanbaru, focusing on your family experience and the issues you faced:
⸻
⭐ Family Stay Review: Aryaduta Pekanbaru
We recently stayed at Aryaduta Pekanbaru for a family trip, and while the hotel has a good location and a well-known brand, our experience was below expectations.
👥 Front Desk Experience
The check-in process was disappointing. The front staff were not friendly, and there was very little warmth or hospitality. Even though our room was already ready, they were very strict about only allowing check-in after 3pm, which made things inconvenient—especially for families travelling with children or elderly.
🏨 Room Condition
The hotel is quite old, and it shows.
• The room had a noticeable old smell when we entered.
• The toilet wasn’t very clean, and water leaked out into the room area, which was uncomfortable and unsafe for kids.
• Overall, the upkeep and cleanliness were not at the standard we expected.
🏊 Facilities
We went to the pool area but found no staff at the pool counter, which made it difficult to request towels or assistance. The pool area itself is decent, but the lack of staff presence made it feel unmanaged.
📍 Location
The hotel is in a convenient central area, close to malls and food outlets, which is the main positive point.
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⭐ Overall Rating: 2.8/5
Aryaduta Pekanbaru has potential because of its location and brand, but the hospitality, cleanliness, and maintenance need significant improvement. For families, the strict check-in policy, room condition, and lack of staff attention made the stay less comfortable than expected.
This review reflects our genuine experience, and we hope it helps the hotel improve and guides other travellers planning their stay.
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Preis pro Nacht ab:23 €
Bewertung vom31. Mai 2025
Archana
First of all, the room door cant be opened using the access card after every time I go out, and the staff said its need to be updated everytime or the card not to be placed in hot area. What is this?? So unprofessional. What if any emergency?? We need to go down again to the treception and get updated and come up again? And in the bathroom the sink water was not clean and in the shower area, the water was not going smoothly and its clogged, need to wait 15-20 minutes to use the shower area again. Please take action on the cleanliness and the access card service.
Pertama-tama, pintu kamar tidak dapat dibuka menggunakan kartu akses setiap kali saya keluar, dan staf mengatakan perlu diperbarui setiap kali atau kartu tidak boleh diletakkan di tempat yang panas. Apa ini?? Sangat tidak profesional. Bagaimana jika terjadi keadaan darurat?? Kami perlu turun lagi ke resepsionis dan mendapatkan informasi terbaru lalu naik lagi? Dan di kamar mandi, air wastafel tidak bersih dan di area shower, air tidak mengalir lancar dan tersumbat, perlu menunggu 15-20 menit untuk menggunakan area shower lagi. Mohon tindakan untuk kebersihan dan layanan kartu akses.
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Preis pro Nacht ab:13 €
Bewertung vom22. Jan. 2025
GastnutzerGood: nice beds and good breakfast
Bad: shower not hot, people smoked in the lobby, even during breakfast, disgusting
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Preis pro Nacht ab:11 €
Bewertung vom9. Mai 2026
Gastnutzer
We had an amazing stay in the hotel. The service of DAFAM was amazing. They were very accommodating and helped us greatly. The rooms are spacious and clean in the non smoking area. Shower water was warm, but not hot.
The breakfast buffet is good! With amazing coffee
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Preis pro Nacht ab:18 €
Bewertung vom12. Sept. 2024
kotaro8249
Basic hotel for one night stay. Friendly staff, clean, nice room! Walking distance to Masjid Agung. Travelling around - you can opt for GRAB Bike if you are too lazy to walk, otherwise, no issue to walk around exploring the streets and alleys.
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Preis pro Nacht ab:11 €
Bewertung vom27. Dez. 2025|Superior-Zimmer mit 2 Einzelbetten
Zilaa AhmadiThe location is very strategic, with comfortable and well-maintained accommodation. The room was very clean, and the staff gave us a warm and friendly welcome. Thank you for the great hospitality 😊
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Preis pro Nacht ab:20 €
Bewertung vom26. Jan. 2026
Dr. Ong Soetanto
Overall, the hotel in Pekanbaru is quite cheap and offers good value for money. The room itself was comfortable and generally well maintained.
The only downside I noticed was an unpleasant smell in the bathroom, which might be due to the cleaning not being done thoroughly or possibly an issue with the plumbing
Breakfast was fairly standard, nothing fancy, but still decent and enjoyable. One highlight was the reception staf…
they were very accommodating, friendly, and helpful throughout the stay, which made a positive difference.
Another convenience is the location: right next to the hotel there is an Indomaret and a coffee shop, making it easy to grab daily necessities or a quick drink. However, you should be careful when crossing the road in front of the hotel, as traffic can be quite busy
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Preis pro Nacht ab:16 €
Bewertung vom14. Mai 2025|Superior-Zimmer mit 2 Einzelbetten
hanisah_aisyahDas Hotel liegt weniger als 10 Minuten vom Flughafen entfernt und sie haben auch einen kostenlosen Flughafenshuttle angeboten. Nicht nur das, es gab viele Essen direkt neben dem Hotel wie Bakery Shop, Indomaret. Das Zimmer war sauber, mit schönem Blick (bedürftig, um einen höheren Boden zu beantragen), guter Wasserdruck für Dusche. Die einzige Nebenwirkung war die AC war nicht cool genug während meines Aufenthalts und das Zimmer war ein bisschen klein. Hoffentlich kann das Hotel die AC reparieren. Das Frühstücksbuffet war angemessen und hat eine Menge Sorte. Insgesamt war es mein Penny und anständigen Aufenthalt wert.
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Preis pro Nacht ab:31 €
Bewertung vom20. Sept. 2025|Superior Zimmer mit Queensize-Bett
GastnutzerEs ist ein Übereinstimmungsort zu bleiben. Eher zu gehen, wohin auch für Lebensmitteljäger und Einkaufen. Personal ist hervorragend. Für den nächsten Urlaub sicher werde ich dieses Hotel wieder auswählen.
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Preis pro Nacht ab:14 €
Bewertung vom11. Juni 2026
GastnutzerStayed for 5 days 4 nights here. Concierge staff and reception were excellent. Hotel building is pretty dated and full of wear and tear. Water dripping from ceiling and caused wetness on floor, got worried, called and texted to their WhatsApp but no response, so waited at least half hour to send technician over. Spa massage was neither good nor value for money, 2x price from what you can get in SKA shopping mall. Housekeeping was great, managed to get some good nights sleep here
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Preis pro Nacht ab:28 €