SSouthafricangirl26I was asked by the hotel to leave a five-star review, but unfortunately I can’t do so in good conscience.
There are genuinely strong positives to this property. The location is excellent—while it’s a bit removed from the city centre, it’s surrounded by fantastic restaurants, convenience stores, and a lovely nearby park. The area is quiet and peaceful, and although there is some construction in the vicinity, that’s understandable given the ongoing development. The rooms themselves are also very well designed: spacious, comfortable, and equipped with everything you might need, including thoughtful amenities like a washing machine. The layout and overall setup are great.
The staff, for the most part, have also been kind, responsive, and helpful. One staff member in particular was consistently warm and welcoming, always greeting me with a smile. The team handled my complaints with professionalism, offered solutions, and even extended a discount for a future stay, which I genuinely appreciate.
However, the major issue—and the reason I cannot rate this hotel highly—is the cleanliness.
Upon arrival, I was initially placed in a room that had clearly not been properly cleaned. There was visible dust throughout, hair and toenail clippings around the bed, and most shockingly, a used condom left on the windowsill. This is completely unacceptable and raises serious concerns about hygiene standards and room preparation.
After raising this with the staff, I was moved to another room. While I appreciated the effort to resolve the issue, I had specifically requested that the new room be thoroughly cleaned. Unfortunately, many of the same problems persisted: dust was still present, dirt was visible under the bed, and the glassware was not properly cleaned—one glass even had lipstick stains on it. These are basic cleanliness standards that should be met without exception.
It takes a lot for me to complain, and I consider myself a very easygoing guest. For me to request a room change speaks volumes about how serious these issues were.
This hotel has a lot of potential. With its location, amenities, and generally helpful staff, it could easily be a fantastic place to stay. However, until the housekeeping standards are significantly improved and consistently maintained, I cannot recommend it as a high-quality option.
I do hope the management takes this feedback seriously and addresses these concerns, because with proper attention to cleanliness, this could truly be a five-star experience.
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