Bewertung vom8. März 2025
Tina Fe
The hotel carpet smells, the building is old and needs a total replacement of carpet. When we entered our room. It smells like bleach everywhere. We have to open the window to make it go away. The room is decent size and the toilet and bath are separated where there are no hand basin to use after using the toilet if someone is using the shower or bath tub. The view from our balcony is magnificent, the Melbourne tall buildings skyline. I also love the location because it is near public transport, free tram and shops, even universities. The kitchen are complete with cooking utensils and pans. They got free coffee, tea and milk. The toiletries were given 1 set of tiny bottles but we are 4 people booked in.
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Preis pro Nacht ab:382 BRL
Bewertung vom2. März 2026
Gastnutzer
The customer service was excellent. The location, the food, service, just to mention few. Everything was perfect 👌. Will recommend this hotel 100x to my friends and family. I'll be coming back for sure.
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Preis pro Nacht ab:1.313 BRL
Bewertung vom21. Mai 2026
GastnutzerDie Lage des Hotels ist wirklich gut. Es ist super bequem, vom Terminal zum Hotel zu kommen. Die Zimmergröße ist gut für Entpacken und Ihre Sachen für die Reise wiederpacken.
Da wir nicht das Frühstück in die Buchung aufgenommen haben. Es gibt 2 Alternativen zum Frühstück: 1. Das Frühstück des Hotels für 35AUD/person 2. Deli Cafe. Wir hatten dort einen Sandwich und Muffin. Es ist schnell und einfach, morgens bereit zu werden.
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Preis pro Nacht ab:686 BRL
Bewertung vom4. Okt. 2023
Guest User
Das ist ein sehr schönes Resort. Das Innenraum ist sehr sauber und groß. Bett ist komfortabel und Toilette ist gut mit Jacuzzi. Sie werden Kangaroos und Cockatoos am Morgen und am Abend außerhalb der Wohnung sehen. Meine Kinder genießen den Aufenthalt sehr. Jedoch müssen Sie entweder Ihre eigenen Mahlzeiten kochen oder fahren zum Essen. Die Fahrt ist etwa 15 Minuten.
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Preis pro Nacht ab:1.191 BRL
Bewertung vom31. Mai 2026
Jo2808I recently stayed at Citadines on Bourke Melbourne for 8 nights and overall had a good experience, which I would rate around 4 out of 5 stars.
The location is excellent and the hotel offers good value for a stay in Melbourne’s CBD. The room was comfortable and well-equipped, and I appreciated that housekeeping was provided every two days rather than daily, which I was perfectly happy with.
However, there were a few areas where the experience could be improved. Housekeeping was somewhat inconsistent during my stay. On several occasions, floor towels were not replaced, some areas of the room appeared to be missed during cleaning, pillow covers were not changed when expected, and not all toiletries were refilled. It was frustrating to discover there was no soap or shampoo while already in the shower, requiring a call to reception and a wait for replenishment.
The shower itself could also be improved, as the hot water temperature fluctuated quite noticeably between hot and cold, making it difficult to maintain a comfortable shower.
There were also a couple of minor inconveniences upon arrival. The parking, while available, costs approximately AUD $45 per day and the process of locating and accessing it was somewhat confusing on the first day. Additionally, there was no HDMI cable in the room, which meant I had to request one from reception. Housekeeping also occasionally forgot to clear the trash, which added to the inconsistency of the service.
The kitchenette could also be better equipped. I found the dustbin to be quite small for an extended stay, the knives were not very sharp, and there was no chopping board provided, which made preparing meals less convenient.
On a positive note, after our 8-night stay, the hotel was able to provide us with a complimentary one-hour late checkout, which was appreciated and helped end the stay on a better note.
Despite these issues, the staff were generally helpful when assistance was needed, and the overall stay was pleasant. With a little more attention to housekeeping consistency, maintenance, and guest amenities, this hotel could easily provide an even better experience. Overall, I would still consider staying here again due to the great location and comfortable accommodation.
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Preis pro Nacht ab:472 BRL
Bewertung vom23. Juni 2026
KhandelwalanmolWe had an excellent stay at Arrow on Swanston! The apartment was spotless, comfortable, and had everything we needed for a relaxing stay. The location is fantastic, with easy access to public transport, restaurants, and Melbourne’s main attractions, making it a perfect base for exploring the city. The staff were friendly and helpful throughout our stay, and the check-in process was smooth. Overall, it offered great value for money, and we wouldn’t hesitate to stay here again on our next visit to Melbourne.
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Preis pro Nacht ab:347 BRL
Bewertung vom4. Mai 2024
Xiaochengshizhanmushi
Ein Hotel mit herausragenden Vor- und Nachteilen. Es liegt in der Nähe des Kongress- und Ausstellungszentrums. Wenn Sie Zeit für einen Spaziergang haben, können Sie dies auch tun Gehen Sie zum Kernbereich. Der Nachteil ist, dass das Gebäude alt ist, wahrscheinlich etwa 100 Jahre alt. Die Schalldämmung ist nicht sehr gut und die Klimaanlage ist etwas laut. Darüber hinaus verfügt dieser Zimmertyp mit Terrasse über keine Pflanzen im Außenbereich.
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Preis pro Nacht ab:290 BRL
Bewertung vom15. Juli 2026
Gastnutzer
Perfect location and an excellent place to stay. The hotel facilities are practically brand new, and both the reception staff and housekeeping team were friendly and professional throughout my stay. I stayed for more than a week and thoroughly enjoyed my time at this serviced apartment. The rooms were comfortable, well maintained, and had everything I needed. I would happily stay here again and would recommend it to anyone visiting the area.
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Preis pro Nacht ab:561 BRL
Bewertung vom13. Feb. 2026
Jacob Edward Ahearne
Der einzige Bonus war das Personal in einigen Bereichen, Nacht Concierge 10+
Der Rest ist minimal zu unterlegen.
Das Restaurant serviert unsere Lebensmittel separat unsere Steaks dauerte eine Stunde und das ist richtig ... Da ich mein eigenes Auto aus dem Kellner fuhr, erwarteten sie mich, weitere Kosten zu zahlen.
Keine Überraschung, der Park ist eigentlich von der Firmenstruktur getrennt, aber von der Hauptentität getrennt, angenommen, der Grund ist ein Steuervorteil oder eine Möglichkeit, die Kosten der mit der Entladung verbundenen Kosten zu exponieren.
Zu ehrlich, auch wenn es aus Melbourne ist, fühlt es sich wirklich, als würde jeder nur noch $50 für nichts wollen.. Subpar Service.. Subpar Kundenservice.. Subpar Art von Luxus, es würde scheinen, als ob der Ort völlig vergessen hat, was es von.. Gastfreundschaft geboren wurde.
Gib es mir einen Miss.
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Preis pro Nacht ab:1.074 BRL
Bewertung vom19. Sept. 2025
Daphh02
The Highlights
1. The location of this hotel is second to none. Right outside the door, you’ll find endless food options from quick bites to diverse international cuisines, plus plenty of cafés, bars, and public transport. Having the SkyBus stop to the airport just around the corner was convenient.
2. Every team member I met was friendly, approachable, and genuinely eager to help. They are well-trained and motivated to provide excellent service.
3. The room itself was spacious and modern. Both the daytime city views and night lights from the window were wonderful, and the furnishings felt new and well-maintained.
4. Guests have access to some excellent facilities, including a gym, a library, and a full wellness area. The indoor pool is comfortably heated even on a chilly Melbourne evening, and it comes with a sauna and bubble spa, which makes the stay feel more like a resort.
What Could Be Improved
1. The room setup felt unusual. I booked a one-bedroom suite, but was placed in a two-bedroom apartment with the master bedroom locked off. I completely understand that I only paid for one room, but it felt a little strange knowing there was a part of “my” room I couldn’t access. Personally, I would have preferred a proper one-bedroom layout with full access.
2. The bedroom I was 'allowed' to stay in also didn’t have its own air conditioning. It relied on the living room’s unit to keep cool, while the locked-off master had its system. This design made things a bit uncomfortable at times, especially overnight.
3. The sofa had an unpleasant, urine-like odour, which made us reluctant to rest in the lounge.
4. The main door lock was rusty and stiff, making it frustrating to open and close.
5. There was no landline phone in the room to contact reception, so the only option was to head downstairs. A couple of times, even during office hours, the reception was unattended (likely because one staff member was juggling multiple tasks). It could be so inconvenient to have a more extended stay.
6. While the pool facilities were lovely, they were often crowded. The common facilities are shared with residents of the building as well as hotel guests, but this detracted from the relaxing vibe.
Would I stay here again? Yes, probably. Mainly because of the unbeatable location, the great facilities, and the friendly staff. But I do think the hotel needs to address the details so that it can align with what they claimed as 'luxury'.
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Preis pro Nacht ab:900 BRL