My experience with this hotel was not that pleasant. Arranged my luggage from Bern to this hotel. It was supposed to arrive on the 15th between 8am - 8pm. I arrived at the hotel around 8:40pm. When enquired if my luggage had arrived, I was informed that it not there yet. I had to call SBB using my IDD since they had no phone in the room, only to be informed that SBB had delivered my luggage on 15th at 8:50am. I went down to the reception and enquired regarding my luggage again, only to find out that my luggage was in their luggage room. The expense incurred on personal account was truly uncalled for. These could have been prevented if the front desk staff checked the luggage room when I enquired initially. On the second day, an engineer opened my door when I was in the bathroom. Maybe he knocked but I couldn’t hear. He said that he’s gonna check the window. Why check on the window when a guest is still in house? I do understand that he’s just doing his job however, this can be done prior to a guest’s stay or could have waited for the guest to check out first. The wifi is not that great too.