Gastnutzer
6. Februar 2024
I recently faced a highly disappointing experience with [Resort Name]. I had paid 3,000 for a trip to their resort, but due to unforeseen circumstances related to the COVID-19 pandemic, I was unable to travel. Additionally, I fell ill with COVID-19, which significantly impacted my health and delayed any travel plans further. When I contacted the resort's customer service to discuss my situation, I requested a mere six-month extension on my voucher, considering the exceptional global health crisis. Astonishingly, their response was a flat refusal. Despite my willingness to visit during off-peak times and the voucher being just two months past its expiration, they showed no flexibility or understanding. This rigid stance from the resort feels like a blatant exploitation of the situation, where they are happy to take my money without delivering any service in return. It's disheartening to see such a lack of empathy and customer support, especially during such challenging times. I must advise others to reconsider investing their money in this place, given the resort's apparent disregard for customer circumstances and well-being.
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