Gastnutzer
26. Juni 2024
We recently had a long weekend stay (Fri to Sun) at Yorkway Motel, Pocklington, Yorks for a little under £700 for 5 adults, for 2 nights. The rooms were clean, tidy & fairly modern, so the accommodation was fine. One of the staff in particular, Michelle, was very friendly & gave us a lovely warm welcome throughout our stay, Lorraine was also very pleasant. However, apart from this the rest of our experience wasn’t at all welcoming. As the weather was lovely on the Friday evening, we sat at one of the tables just outside the foyer, chatting & playing a game, whilst enjoying a few drinks (only 2 of the 5 of us were drinking alcohol & only had 3 drinks, so in no way were we loud or rowdy). However, unbeknown to us, the motel owners room was directly above our table & I believe their fathers room was very close to it. Later that evening the father kept staring at us through his window & the owners eventually closed their windows. Around 10pm a member of staff came & took all the seat cushions inside (including ours) & put all of the umbrellas down, as the bar closes at 10pm. We felt as if we weren’t welcome there, so 2 of us went to our room shortly afterwards & the other 3 carried on talking ‘quietly’, for a while, before going to our rooms around 10.45pm. As 2 adults in their 50's, 2 early 60's & 1 young adult, we don't expect to be made to feel we should go to bed early, when we're away for a few days! After getting back from a day out, the next evening (Sat) we sat at the same table until a member of staff asked us to move to another table, which was a little further away from the owners & fathers rooms. We’d eaten early that day (around 4pm) so when we got back to the Yorkway, about 7.45pm (the restaurant serves from 6 to 8pm), we fancied a little snack, so asked if it was possible to do us a couple of portions of chips. They did oblige, but the member of staff we asked, huffed & then said, “I knew this would happen, I asked you last night if you were going to be eating here tonight”; we felt that this was extremely rude. We didn’t expect to be ‘told off’ because the night before we said we wouldn’t be eating in the restaurant; it’s not even as if we asked for full meals, just a few chips, to be eaten outside! They said they’d had a really busy night in the restaurant, having 20 place settings (not exactly what I’d call busy!). 1 of us went to the bar when we arrived back on Sat, & said “Good Evening” to the barman, but got no reply whatsoever. So to summarise, the rooms were clean, tidy & modern, we were made to feel very welcome by Michelle & Lorraine, but the rest of our experience was not at all friendly or welcoming. Suffice to say, we won’t be staying there again.
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