York's Boutique Motel

I was asked to pay upfront well ahead of our booking for a 'family' unit as there was apparently high demand. Over $700 for x3 nights. I was called ahead of check in to find out 'where I was' - I was still at work and had planned to check in just after 5pm. Upon check in, I was asked to handwrite my details including my checkout time - which I was very directly informed was to be 9.50am - 'not 10am' as it didn't allow enough time to 'get me out of there'. The unit had a terrible highly synthetic perfume smell that made my partner and I feel ill. It was clean but not overly spacious. We booked for 2 adults and 1 possibly, 2 children. We arrived without children. After our busy work day on Saturday, my partner decided to return home to our children. I stayed on solo. I invited my sister and nephew to join me for the last night as my partner/child were not returning. We spent most of the day out and returned after dinner, to settle in. As I had booked a family room and it was late, I chose not to inform the manager in the change in the number of guests. As if on cue and out of the darkness the manager appeared from nowhere and proceeded to aggressively question my sister. She shouted at the children, who were sitting on the bunk, to tell them to get off it and not bounce on it (they were not!). We were a little shaken but had a quiet evening and all went to bed early. The next morning on check-out (just after 9am) we were met by the same angry female manager who proceeded to tell me that she was 'furious' that I had not informed her that my family had stayed and that there is an additional $50 per person charge to 'use the facilities'. She swore, I asked her to mind her language in front of the children. I explained that there were less guests on the other nights and this should negate the need for more funds to be paid. I was calm and respectful and apologised for not 'signing my family in.' She continued on and on and was aggressive and rude. For a period of 'high demand' we did not see another guest! I wouldn't book this place again if it was the last bed in York! Steer clear people, such an awful experience! Dreadful value for money and disrespectful treatment!

We booked and paid for three guests but Kerry couldnt count pass two, cutlery and crockery for two, two mentos and one packet of biscuits containing two!! We thought we were in a Joyce Grenfell film because the water was only hot for restricted times!! There were more don'ts than do's, parking restrictions, luggage restrictions! Extra towel was provided, but we had to specify the sex of the user. In summation we didnt feel very welcome and would be surprised if they have return customers!! Place was clean and comfortable but the proprietor needs to learn some people skills.