Gastnutzer
10. Mai 2024
My first two attempts to reserve the room failed. Assuming it was an internet traffic issue, I decided to wait a day and try again. In the meantime my plans changed and I successfully made a reservation through AAA travel for the day after the original attempted reservation. I checked in on May 1 and on that day, the hotel charged me a "no-show" charge of almost $100. When we checked in the floors hadn't been swept or mopped, the coffee service hadn't been reset and, in fact, there was a used coffee bag in the coffee maker. The microwave had been used and not wiped clean. The bathtub had an oil dirt ring, there was no soap dish at the sink except for a large tray used to hold three small bottles of opened lotion, shampoo and conditioner and only three bath towels were set in the bathroom. The first. day they didn't clean the room until late afternoon when I specifically asked. I let them know we needed a complete set of new linens on one of the beds because our toddler had peed through a pull-up and they only changed the sheets then re-made the bed with the coverlet and blanket from the floor. They took the used towels that were on the floor in the bathroom but didn't replace them with fresh towels. They didn't reset the drink tray, no coffee, no styro-cups, no drinking cups and no napkin/stirrer packs. The following day they didn't even go into the room though we'd asked for fresh towels and coffee re-set in the morning when we left for the day's activities. When we arrived at the hotel in the evening, the key card didn't work; we went to the front desk twice only to find that the key reader in the door was bad or had a dead battery. When the door was opened with a hard key retained by the night manager, we discovered the beds had not been made, the used towels not taken away and no services had been reset. For the rest of our stay, approximately 18 hours, we had to go to the reception desk to be let back into the room. When I realized I had been charged a no-show fee, I called the hotel, spoke with Miranda? and left a message for the manager, Cassie, to call. After five days, the manager has failed to reach out to me. 1/10, do not recommend.
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