David Ayr
23. August 2023
No English spoken and no effective ability to use translation software. This despite genuine effort by the female receptionists to assist. Not an effective hotel for non-English speakers. The fourth floor rooms have been refurbished and are adequate. However, it was unfortunate that my air conditioner was leaking and - instead of moving me to a new room - the manager/or owner supppsedly ‘fixed’ the air conditioning unit, only to be woken after 2am by its dripping. I then shouted and insisted on a new room. It should never have come to that. I reiterate the hard put in by the young women there to assist me, despite their lack of English and my lack of Chinese language, and their lack of any training having been given to them on sostware for translation.
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