Hyatt Place Grand Rapids South

Hotel was clean and front desk staff was welcoming although seemed very overwhelmed. They advertised having a restaurant on site but the front desk said they did not have access to the deep fryer and only had pizza and maybe could break up bacon and put to bake. After a 12 hour drive all we wanted was to take a warm shower only to find out there was no hot water. We immediately told the front desk and they tried to send us to a different room. Upon arrival of the keys I asked if they had made sure there was indeed hot water and he told me he had not checked. So we checked before moving to the other room only to find out there was no hot water either. SMH. So I took a cold shower and after and exhausting drive I fell asleep. We checked out the next day because the problem was not resolved. Thr management there told me they could only reward points for the night and that because their cancellation policy I was already going to get one night refunded. Seems to me they should have refunded me both nights. The management hid behind the "it was out of our control" as if they are not responsible for maintaining the property in proper working order. Clearly it is poorly managed when they already had this issue before as i was advised by the front desk. Simply not the greatest experience and not a great look. I won't be coming back.

The hotel is located in a safe area very quiet and lots of attractions located near hotel! I will definitely go back to hotel!

Hotel is very nice, breakfast was decent, a/c unit in the room was noisy which made it hard to sleep. I would definitely stay here again. The staff was super nice as well. Pool was down for maintenance but I was able to walk to local stores and restaurants.

Booked a block of rooms a year in advance of my wedding. When guests called to book under the block they forward to our calls to the sales manager and they never called back. When we showed up with confirmation numbers that night we were told the room wasn’t available. All I can say is working with these people was the most stressful part of planning my wedding and I would never recommend staying or booking a block of rooms with this hotel.

Nice place. Clean, friendly efficient staff. Location on the medical campus is very convenient for outpatient services at U of M West.

We were not able to check in on time so we were not able to get ready in our room for a wedding. Public restroom was the only option. No manager on duty to assist. 3 calls to the block arranger Caitlyn with no response I waited to make this review to see if they would respond to our problem

Wasn’t allowed to check in on time, no attempt made to resolve our concerns about a place to changer before a wedding. Then after the wedding it was a lengthy wait to check in after a long day of travel. I expect more from a Hyatt. Disappointing at best.

This hotel has great rooms with amazing beds. It was perfect during our family emergency at the hospital.

Very clean and efficient Hotel with all basic amenities. Rooms spacious with space for bags and sink is outside bathroom