Gabba Central Apartments

Worst service ever. 😕 We were denied entry to the room we already paid for two nights because the hotel claimed we didn’t complete their online check-in. They said they sent three emails, but all were through the Trip.com app chat, not to my personal email. When we arrived at 4:45 pm, they said reception was already closed. Check-in was only allowed from 2 pm and will be closed at 4 pm on that day, which means we had just two hours to check in. That is ridiculous. If the hotel only gives guests two hours to check in, they should call or message us directly, or update the check-in policy clearly on Trip.com. Hiding it in app emails is misleading. Nothing in those emails said we would be completely refused entry if we didn’t fill in their form. Calling us was the best way to communicate not just sending some email in chat box of trip.com application. The staff talked to us like it was all our fault. They didn’t try to help or give any way to get the key. They could have easily provided self check-in, left the key in a locker, or found another solution. I’ve stayed in more than 50 hotels and never been treated like this anywhere. They refused to refund us and didn’t offer any help at all. So we lost our 388 aud for nothing and no sincere apology. But thank u for trip.com that they tried their best to talked with the manager to give us a cancellation refund and got refused many times by the hotel. 🥲 Do not book this hotel. Terrible service, rude attitude, and zero responsibility.

liked the gabba central appartments verry nice very handy location

It's okay, a little expensive for what you get.

現地にいる友達に会いに1人で泊まりました。 フロントがどこか少し迷いましたが、「ガッバセントラルはこちら」という看板を辿れば問題なく辿り着けると思います。フロントは小さく、右手に部屋につながるエレベーターがあります。フロントキーはかざすタイプで、エレベーターもかざしてから自分の階のボタンを押すと動きます。 フロントの方の対応は丁寧でとても親切な印象でした。また部屋も清潔でキッチンや洗濯機、乾燥機まで付いていました。コンセントタイプはOかO2があれば使用できます。 近くのバス停も徒歩3分ほどで着くのでアクセスも便利で大変満足しました。

Aside from Google maps taking us around the block when we arrived at the location. I think there needs to be some signage from Ipswich Road or Gibbons street to highlight where we need to go to.

The wonderful Asian lady at reception absolutely went above and beyond.. the world should have more ppl like her in this world .. who ever owns this venue are very lucky to have this wonderful lady working for them .. I will NEVER forget her hospitality

This place is the best, lovely rooms beds are amazing. Staff are very friendly, and down stairs you have all you need. Coffee bakery coles pub. Post offices, heeps of food shops and more all in one place. I highly recommend the gabba apartments. The best sleep i have had in brisbane.

A bit noisy at night due to close proximity to the club below.

Reception could improve on customer service seemed not care, patronising, not really interested in customer at all.