Hotel Crystal Mountain

Crystal Mountain Hotel exceeded all our expectations! The stunning views, luxurious rooms, and top-notch facilities made our stay unforgettable. The staff was incredibly friendly and attentive, ensuring every detail was perfect. The spa and wellness center were exceptional, offering the ultimate relaxation experience. Highly recommend this hotel for anyone looking for a perfect getaway!

It’s a lot more Blackpool-like than we would normally choose, but we didn’t have a choice as it was booked by the company that’s paying for our stay, so we have no right to complain!. Huge number of flashing lights in the public areas, lots of kids running around but it’s half-term so it’s expected. Room is very well appointed, lots of facilities around the hotel, a la carte restaurant food ok but not brilliant, staff not that friendly or helpful but maybe that’s because we’re not Polish! Great for families with kids but not cheap by all accounts. Not somewhere I’d return to, but on balance perfectly acceptable.

Pros - beautiful location with stunning views, modern and spacious rooms, multiple amenities for little children Cons - non-existent service, no desire to help/solve anything and a very limited command of English What differentiates 2 star vs 5 star hotel is the level of provided service. Unfortunately, the Crystal resort did not deliver. We could not get the temperature in our room below 26 degrees. When I called the reception, they tried to persuade me that our balcony door must be opened. Indeed, it was not. The A/C maintenance guy who came in just decreased the setting to 18 degrees when I explained to him that the system was not cooling the room the entire night. His answer was ‘It’s 30 degrees outside, you can’t expect anything else’. Well, we didn’t pay to sweat all night. The food was limited but good - however, don’t expect any service either. The servers are there purely to pick up dirty dishes. The parking is laughable at 70 pln per night when right outside the entry door is a surface parking lot for half. The cherry on a cake was during our check out. The entire property including the amenities is accessible only with the room card. After we checked out at 10:30 am, I wanted to take my son to the playground before leaving the hotel - not knowing how much drama that would be. The front desk personnel informed me that they can’t let me keep the card without extending our room reservation. Essentially, people cannot use any facilities before/after they check in/out. Never have I ever experienced this ‘non-issue’ in any other 5 star property. Do yourself a favor and stay somewhere else.

Hotel is nice, great area for kids. We have been there with our little one and he enjoy it. Food was medium (not great, not terrible). Room was ok, but TV should be at least connected to the Internet, if this is 5star hotel (no youtube, no netflix). Location is in woods with great view, but is little bit out from everything (1,5 km into the steep hill makes for walking difficult)

Great time with wife and kids! Room: could be bigger, but it was ok Swimming pool: great! Everyone can find something for himself, there are 4 pools, including one for adults and one for babies. Restaurant: Tasty food, we really enjoyed it. Activities for children: facilitated by "Kaczki Dziwaczki", just great, kids have had a great time (and parents too;)) Sauna infrastructure: perfect! Sauna culture: so bad! Staff should inform people entering the sauna area, that swimming costumes are forbidden there. When I was in aromatic (!) sauna: 1) 4 guys entered with words "c'mon, let's dry our pants" 2) the woman entered without closing the door and said "maybe with fresh air it would be better" The whole sauna area should be renamed and should be called "Great swimming costume dryer", it would be more suitable in those circumstances. Even if the hotel doesn't want to lost people in swimming costumes, it should divide saunas and create "family area" and "real sauna area", there still would be enough space for everyone. And this is the only reason I cannot rate the hotel better than 4/5.