Bonkle House

We’d never have booked this place if we’d read the recent reviews, however for what we paid, about £36 for one night it wasn’t bad value for money. Yes the place is tired, but the room and the bathroom were clean and we slept well considering we were on the ground floor. If you want a cheap bed for the night this does the job.

This is the worst place I have ever stayed in. I ended up with bed bugs, the room was filthy (tea stains on the walls, filthy shower, carpets are stained and disgusting, windows with condensation running down them, DON’T STAY HERE!!!!! I asked for compensation and received nothing after our awful experience and we paid £67 for our awful room - noisy too as right next to the road.

Turned but double booked after explaining we are both disabled and driving home would be difficult this made no difference we had no extra money for another hotel she claimed conformation didn't come through from from *********** this was a lie she slamed door in my face after I said we will expose her for her terrible treatment DO NOT GO

For the love of god do NOT book this property. If I could leave 0 stars I would. They falsely described themselves on a third party booking website and when I realised this and requested a refund a mere 20 minutes after making a booking they were impossible to contact. I finally managed to resolve the situation with the help of the third party website, but the hotel themselves refused to budge (although they did alter the description!). Do they allow children or don't they? Who knows? Depends if you're asking for a refund or not! I know one thing though. After my experience with their management I wouldn't stay there with any child of mine. Avoid at all costs.

Avoid if you want to be able to sleep, doors constantly banging. This place is not as advertised. Would have had better nights sleep just sleeping in the car at the side of a motorway. When you check in you are told about how you must close the doors quietly, this should of been a warning to us as no one bothers.

Reception stinks of strong urine and it was awfully cold as they said they open windows to let fresh air in (no wonder) Never been so frozen in my life,was REFUSED HEATING ON TILL 7pm.I couldn’t believe they would make a room this cold the refuse a basic need. Booked two days and was told tomorrow would be no different “as I shouldn’t be in my room all day” WTH?? and I shouldn’t expect the heating on.The girl in question was standing wearing a BOMBER JACKET. I re-iterated I know I can’t have it on lol the time but they had left us freezing to the smell of the place!! Asked for a refund -would have been aswell speaking an ancient language.They refused it! Also -Riverview -was dirty windows barely able to see out of onto a main road. Then told booking.con they didn’t say it.Case was closed. £150 2 nights wasted (we drove 30miles home to a warm house)