Chula Vista Resort, Trademark Collection by Wyndham

Good place for a short stay in Wisconsin. Family friendly accommodation. Needs to improve outside pool.

Hotel again charged us resort fee which was already paid while reserving through trip.com.

Me and finance had a great time. The building isn’t the main building but 2 min from the Chula Vista resort. My over all experience was awesome! Definitely will be back!

Really is a dead resort. Small, unimpressive water park, half of everything in the resort was broken. Unkept. Far from everything in town, and legit 1 vending machine it seemed in the entire complex. Check out at 10:30 leaves little ones tired and ragged. Beds, pillows, linens quality comparable to Super 8. Spending $300 for one night was not even close to worth it. My Olympus would have been better 🤐

We had a good time with a very bad start. First, the negative: beware that the hotel will charge you an extra fee when you get there! I was charged an additional $86 "resort fee" when I arrived, and the guy next to me in line had an additional $540! Expect this hidden fee that they don't tell you about. Other than that we had a mostly positive experience. Most staff were very friendly (minus one lady working the water slides who wasn't very nice). The rooms were clean, nice, and big, with a few very small problems (a handle on the sink broken off, but still usable, and a partially broken switch for the fan in the bathroom which was also still usable). I put trash outside our room to be thrown out, and a day later when we left it still hadn't been removed. Overall the hotel is nice and the water park was a lot of fun, but the extra fees right when I arrived soured me on the experience.

I checked in for a business conference on 10/01/24. Sheets had hair all over them. They clearly hadn't been changed after last guest, so I had to request new ones. The couch in the room was filthy and looked like it had been attacked by cats. Of the 11 colleagues I was attending the conference with, they all reported similar conditions of the furniture in their rooms. On my second night, I noticed I had bites all over my ankles and calves. I am certain these are bed bug bites! I found what I believe to be the carcasses and egg casings on the mattress. As I was checking out, the staff person showed no empathy and actually stated she couldn't "confirm, deny, or apologize" regarding bed bugs! They offered another room, but I was not comfortable staying there any longer and wasn't sure if my belongings were infested. After I left, my supervisor spoke with a property manager who denied there were bed bugs in my room. I didn't arrive with any bug bites and after leaving I didn't have any more and they look exactly like bed bug bites. There is no other reasonable explanation in my mind. I have reported this to the health department. I'm aware that bed bugs can exist in any type of hotel, but if they are not even changing the sheets and doing basic maintenance, I don't believe they are taking all the needed preventative measures. One of my colleagues on this trip was given a new room because there were ants throughout her room. They are currently expanding this resort and adding a lake. Perhaps they should invest in maintaining their existing property first. I would never stay here again and would not recommend it to anyone.

Resort fee was irritating. No heads up on it and no options to change or alter it. We arrived too late to enjoy the water park and it wasn't open when we went to check it out the next morning. Room was nice. Outside screen door handle missing (3421).

My Wife and I were staying at the Chula Vista Resort as a friend’s Son was having his Outdoor Wedding Ceremony at the Resort. It was a beautiful Wedding Ceremony and the reception was at The Tavern on the Resort. My compliments to the Chef and Staff, as the food was most excellent, very tasty, and the Wait Staff were very friendly and efficient. As for the Resort Room, the Bed was very firm and the pillows were very comfortable. We didn’t have a chance to get into the Water Park as this weekend was the “Wo Zha Wa” Days Festival Weekend in the Wisconsin Dells. The Downtown Wisconsin Dells is only a short drive from the Resort. I highly recommend the Chula Vista Resort as the Staff are very friendly and are willing to help with making your stay as good as it can get.

Great location, however I don’t think they have updated anything since they built it back in the 80’s. Bathroom showed is wear significantly. My wife joked the towels exfoliate when you dry off. The bed wasn’t much better. Sheets and blankets are thread bare. The mattress squeaked at the slightest movement. Workout facility is a joke. Every machine in there is broken. Both treadmills, the ellipticals, the bikes, the weight benches. Just close the fitness center if you are not going to maintain it. Spa is advertised but closed permanently. This place was probably pretty nice in its day. Now it needs a major facelift.