Gastnutzer
22. Juli 2023
I booked two nights for two adults at this hotel through Priceline and checked-in alone, without issue. I — a white male — was in town to keep my partner — a younger black female — company while she worked a remote, short-term gig there, and I’d work remotely during the business day. After work, we’d grab dinner and drinks out and then hang out at the hotel, getting to sleep relatively early since she started work early each morning. We were quiet, kept to ourselves and caused zero issues. We decided I should stay an extra night, so I extended our stay through Priceline. That morning, I went to the front desk to see if we could stay in the same room and was told our room was taken and we would have to change rooms. But then, the man at the front desk said he had a question for me and asked, “Who is that young woman staying with you?” I was taken aback but answered, “That’s my girlfriend. She’s in town working this week and I’m visiting her.” He said, “Well, girlfriend or not, we think something fishy is going on and are choosing to refuse you service. I’m canceling your reservation and you can take up the refund with Priceline.” At this point, I’m shocked. I said, “Okay, then,” and went to the room and quickly packed our things up and took them to the car before returning to the front desk with the key card. While there I said to the same man, “I’d like to understand exactly what you’re referring to when you say ‘something fishy’ is going on?“ He completely sidestepped the question, tried to blame the decision on a night auditor, then told me the whole family decided to refuse us business and as a family business, they could refuse anyone they wanted. I left. A little later, I called Priceline for a refund, and while on the phone they said they had to call the hotel and verify what had happened. They owned up to nothing and claimed instead that I had canceled the reservation. I don’t usually post reviews, but what happened here cannot go unmentioned. Avoid giving any business to this family and do yourself a favor and book a nicer hotel.
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