Days Inn by Wyndham Wichita Falls

From the time I arrive to the time I leave the service is excellent... The people here are great and have always worked with me and I have never had a problem.. I always stay here when I come to Wichita falls for a visit.. anytime I have asked for a lower floor room. They have always made sure that I was on the first floor.

I reserved a room at this hotel on Thursday at 5:10 PM (Reference ID: DFAT4125) OYO Hotel Wichita Falls I-44 Sheppard Airforce. When I arrived at the hotel, I was late checking in, the lady that was working was asleep on the couch. When I woke her up to check in, she got very upset with me. She told me that she had a cash deposit policy and I had to give her $10 cash. After telling her that I don't carry cash, she had me fill out some card with my information and gave me a key for a room for a king size bed, (room 225) when I reserved a room with 2 queen beds. I returned to the office to have to wake her again to fix the room issue. After getting the room key fixed, I entered the room (room 228) to find a bathroom with missing tiles, bathtub was completely disgusting, beds bigger than the box frames they sat on, and not clean, holes in the wall and just a general mess everywhere. Iimmediately left the room and returned the key. I then contacted OYO via chat approximately 1 hr later (after finding another hotel) and cancelled and requested a refund for the reservation. Since then I have had to chat in a total of 3 times, each time re-explaining and being told that at no time was my concern escalated as it should have been and that no one was reviewing my issue. I was also told that a team had to "validate my concern". When a customer raises a concern, the first employee they contact should validate it. Another team may be needed to "investigate" my concern but it should be validated instantly. But that aside. I was promised that my issue would be address in 24-48 hours, I waited 48 hours and chatted back in and was told that no one was working on my issue. And the photos on this and every other site for it do not look anything like you will find at the hotel.