Finde Hotels in Whittlebury

Stayed here so many times before and was disappointed this time . It didn’t start off great as we received our spa itinerary and we had booked dinner for 6:30 and our lunch had been given to us at 2-2:45 . I felt this was very late and didn’t leave much time between the 2 meals . We also had treatments at 4:45 again not giving us much time before dinner ( meant we had to rush back to the room to get ready and left no time for a pre dinner drink ) I asked if we could move out lunch slot the day I received the itinerary and was told I would be put on a waiting list , o explained it seemed silly with our timings and was told the spa don’t get evening dinner times so they can’t plan around these . To me this seems silly as this left us with less than 4 hours in between meals . I feel this is a process that needs changing . By 1pm my mum felt light headed and the lovely Hannah found us a spare table . Hannah was lovely and we had many dealings with her during the weekend . I paid for a club room and it was advertised that we would get a bottle of Prosecco, we didn’t get this we got a small bottle of white wine . I feel this was false advertising and not worth the extra money I paid . Food was lovely as always just disappointed with the room extras that weren’t as advertised and also the itinerary’s .

Wir hatten einen King-Room gebucht und haben ein Upgrade auf eine wirklich wundervolle Suite erhalten, inklusive einmaligem Ausblick auf die Rennstrecke. Schon irgendwie cool. Das Frühstück war okay, aber nichts besonderes. Wir würden aber wieder kommen.

Came here for the bookers trade show. The rooms are well equipped and comfy, the food was good, but the most impressive part was later in the night with 40-50 hospitality staff drinking the barmaid (I didn’t get her name) ended up working alone for most of the night. Her service was fantastic and even when there was a queue at the bar she did not panic and made sure everyone was looked after and happy. I hope the manager/owner reads this and makes sure that this young barmaid is appreciated, I know myself and my colleagues tipped her for her efforts and fantastic service and really appreciated her work. As a manager myself I’d be really proud of this bartender and how she handled the situation she was in if she was in my team! Many thanks for a great night.