Con jie
3. August 2022
I booked 3 rooms for my family and two friends’ for vacation on July 25. One of the rooms was terrible as the room windows were all fixed. No fresh air could come it. I even could not breathe. My eyes were itchy, possibly allergic to the poor air condition. The room was much more like a store room or a prison. If I was not wrong, the room number was 229. I contacted the reception staff for room exchange. She was so rude and refused me. Saying that she would refund me the money for another hotel. I came here together with our friends for vacation and we paid about £150 for each rooms. My friends rooms were all fine except mine, Finally another female staff helped me changed to an small old room facing inward!!! I did not find my money worth for that room but I had no choice at that moment. At least the new room was with windows, it was such a terrible experience for me staying here! I won’t recommend anyone one to consider this hotel, as unfair service was experienced.
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