Gastnutzer
25. April 2023
When we made the reservation - not online but over the phone directly with the hotel - we were told we were getting a room with two queen beds. Nothing was said about the remodeling that apparently has been underway for months. When we arrived I was dismayed at how dirty the lobby is. The carpeting and furniture are old, nasty and stained - nothing like the online photos. As we checked in we asked the desk clerk if the room had two queen beds and she said, “Yes. That is what you reserved.” Our room was on the 2nd floor. We had to walk through a construction zone to get there. There seems to be no rhyme or reason for how they are proceeding with the remodeling. A few rooms would be under construction, then a couple not, then a couple more all torn up, There is drywall dust everywhere, extension cords in the hallways (a fall hazard) and the place is generally a mess. So we got to our room and there was ONE king bed. I went to the lobby and asked the desk clerk to give us a room with two queen beds. She said, “There aren’t any. You have a king suite. The couch is a sofa bed.” The couch was old, saggy, stained and there weren’t even any linens to use it as a bed. We had to make another trip to the lobby for that. If we had been told that 1) the hotel was under construction and 2) they did not have any rooms with two queen beds, we would have stayed somewhere else. As it was our payment was non-refundable so we felt we couldn’t even leave. Our room itself was grubby. It smelled like drywall dust. The HVAC register was very dirty. I hate to think what the filter looked like. The door to the room did not fit tightly, did not close completely and rattled when people walked by. The sliders in the bed area must have been either single pane or ill fitting because we could hear everything going on outside all night long. I looked at some of the rooms that were being remodeled and they look better than the one we had, but I won’t stay in this place again under any circumstances.
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