Hilton Garden Inn West Palm Beach I95 Outlets

Good. Breakfast is not good .

It was good enough, parking expensive 35 $ valet

Well…. First room 311 , comfortable bed but faced a building and had a roach that night. Power of water in sink slow. Door to bathroom was so heavy, I had to get maintenance to fix it. He refused a tip!! They offered to move us but my husband was sleeping prior to surgery the next morning at Good Samaritan Hospital. ( Which is 7 minutes away) I stayed and hardly slept with one eye opened! I moved the next day to 906 9th floor. Fabulous view. No roaches. Dinner the first night was a bit disappointing. We ordered as appi of 6 wings. We got 6 pieces of wings. However, they took off the whole dinner. Also, first night was taken off bill. Their staff is truly exceptional!!!! Caring and compassionate. They saved my stay. Husbands surgery a success!

Room is delightfully comfortable clean cool. front desk staff is awesome !! engineering Sam, he's the best ,and Kayla in the bar she is awesome! So friendly ,I had the best meal teriyaki steak with quinoa and vegetables ,fruit to go to this is the place to go for a quick stay

My sister and I had a weekend getaway the room was beautiful very clean the hotel beautiful, we were greeted by Rodney, he was very friendly ,and his staff ,they put extra water in the room and coffee made us feel right at home

I had a bad experience, I arrived at the hotel on 12/24/2023 around 10pm, the reservation was already paid, the attendant made a security DEPOST block $100 dollar on the cred card, and told us that breakfast would be from 7am to 11am , because it would be Christmas the next day, but the normal time was from 6am to 10am, so far so good, the problem started the day after we left the room to have breakfast, that's when COFFEE attendant said it was already CLOSED, AND IT WAS ONLY 9:40AM, SO LITTLE ATTENTION WAS GIVEN, FULL OF ATTITUDE, I CONTESTED HIM AND SAID THAT THE front desk ATTENDANT TOLD US THIS WAS BREAKFAST TIME FOR THE 25TH, AND THE COFFEE ATTENDANT TOLD US , I DON'T CARE, THIS IS NOT MY PROBLEM, WE GO TO THE front desk ATTENDANT FOR A SOLUTION, WHEN WE GOT THERE THERE WAS A COUPLE IN FRONT OF US, COMPLAINING TO THE SAME PROBLEM, WHEN He ASSISTED US THE ATTENDANT WAS ALREADY IRRITATED AND WAS RUDE, HE COULD NOT PROVIDE ANY SOLUTION, AND WOULD LEAVE A MESSAGE FOR HIS MANAGER, WE NEVER RECEIVED A CALL FROM THAT MANAGER, OR A SOLUTION, ON CHRISTMAS DAY, VERY UNPLEASANT, I DO NOT RECOMMEND ANYONE FOR THIS HOTEL, VERY LOW CLASS OF PEOPLE WORKING AND LACK OF MANAGEMENT...

The only negative is that the TV cannot be linked to devices. The pool is good when the cafe is not crowded as it is separated by a full height window The laundry room is great And the services is very friendly and smiley. Great to see early morning

Hilton Honors member here for one night visiting friends close by. Disappointing stay due to loud guests in room above us. Shouting and arguing when we checked in at 9:00 followed by pounding music and partying until nearly midnight. Four calls to front desk necessary before security was able to quiet things down. Nice room, clean and well appointed, but ruined by all the noise. We have never experienced anything like this before in a Hilton hotel.

If you like to live in an ashtray, this hotel is for you! During our 4 night stay, the guests in the rooms surrounding ours were all smoking--day and night--even though there are signs posted everywhere that No Smoking is allowed!! Hotel staff was mostly indifferent about it and did nothing to correct the problem during our entire stay. I had to stuff towels at the bottom of our door to prevent smoke from leeching into our room. On top of that, we had issues with housekeeping. I happened to come back to our room when the housekeeper was cleaning next door, so I made sure to let her know we were leaving and to please clean our room. When we returned later that night, we found the "do not disturb" tag on our door (we did NOT put it on) and our room was still dirty, with our used towels on the bathroom floor!! We were able to get our room cleaned on the days after that--with much prodding--but though bed was made and towels replaced, sinks and tub were not wiped and I don't think anything was vacuumed. Stay at your own risk!!