Best Western Plus Waxahachie Inn Suites

The hotel as a whole is in disarray and a bit dirty. In our room, 313, there was black mold all over the bottom of the shower and it went up the walls. The laminate all across the bottom of the bathroom door was peeling off. The phone did not work. The remote control did not work for the television. We asked to have the room serviced daily, but had to request it again because it did not happen. The dog restroom area had a trash can that was overflowing onto the ground, and was not emptied any of the four days that we were there. The hotel is older, and in need of updating everywhere, but the overall cleanliness of the hotel was lacking. A positive note for the hotel is our bed was very comfortable and my grandson enjoyed the pool area. However, while sitting at the pool area and looking back at the hotel, there were several windows that had mini blinds that were damaged and broken. Which was rather unsightly.

Hotel looked great in pictures and from the outside. Check in was terrific with a friendly staff. We noticed that the common area carpet was stained, but that's something we note from time to time and weren't concerned. Some alarm bells went off when we noticed that a previous guest's leftovers were still in the fridge and the room door looked like it had been kicked in and repaired at some point. The upholstery on the easy chair in the room was stained, so we declined to sit on it. The office chair was sprung and tried to dump you out backward when you leaned back. The biggest issue, and one we didn't notice until the next morning due to the design of the shower, is that the shower was full of mold and mildew. If we'd noticed it earlier we'd have asked for another room, but we only stayed for one night, so we simply reported it when we left. Big concern about cleanliness given these issues.

BW has good rewards program. The hotels are always excellent. This one, I thought, was outstanding. The perfect location.

Spent five nights and plan to come back when visiting family here next year. Bed was great, room was clean. The breakfast was scrambled eggs and bacon or sausage, biscuits and gravy in the hot trays, and I think pancakes and more. Only disappointment was the WIFI being slow and dropping too much.

This hotel is definitely not worth 4 stars. Family has stayed before and this place has gone downhill quick. Free breakfast?? I would advice going somewhere to eat. Stayed here this last weekend and I had not seen a more dismal display. Food was terrible let alone NO ONE WAS THERE to replace or add more coffee. No one. Our bathtub did drain at all. Always love standing water when taking a shower. Laundry facilities, well a nice display of what does not work. We go to Waxahachie often but will definitely not be staying here again.

Staff was very attentive and helpful for a joint family gathering in the area to attend events. Room was clean - comfortable with varied ages visiting. Breakfast was very well serviced and good choices. Easy in-out check in with a full hotel the property was very convenient to many options on the variety of shopping - eating.

The rooms are.clean and price is very reasonable the staff is very friendly and helpful Hot breakfast questions rooms Located.ar0und lots.of stores and restaurants

This was one of the hotels on our drive from Central NY to Mazatlan, Mexico, (with our pups) and the property was excellent - unlike the BW in Florence, KY, or the Wingate by Wyndham in Memphis. The public areas were clean and nicely designed with artwork, breakfast room (this one was nice enough to eat at), pool, and business area. The front desk at check in and check out were welcoming, the beds VERY comfortable, and a great desk at which to work. (I'm a Travel Advisor.) Across the road is a variety of shops and tons of nearby restaurants. The area is very safe.

This is a very nice hotel. I'm sure some rooms show more wear than others. Our room did not have stained upholstery on the chair. It was very clean, and you could tell Maria takes pride in her work. Breakfast on Saturday morning was hot, and there was plenty to choose from. Patty made sure we had what we needed. We were in town for a weekend of antique shopping and will definitely return.