Hazelbrook Guesthouse

Turned up at the B&B at 7pm to be told that booking had been cancelled 5 days earlier. This was correct and we had not been notified by the booking agent. However the reason given made not sense; sewage works down the road meant 2 rooms were not usuable for 2 of the nights we were there. We could stay 1 night but would have to leave the following morning, needless to say we left immediately. We did check the area and there were no sewage working in any of the adjacent roads and how only 2 rooms were affected I do not understand and the owner would not explain. His attitude was that it was not his issue and didn't care about his guest

Its a hostel not a B&B. I have had better breakfast in a hostel. The owner told me a child broke the remote for TV previous night but I see from Reviews a customer said their remote was broken too.the owner looked for the money when we checked in and the place was FREEZING

Very disappointed with our stay! The room was absolutely freezing & we reported to the house keeper/owner still nothing was done, TV remote was broken and no offer for it to be replaced! We were in the room from 8pm Saturday evening and we literally had to spend the evening in the beds and some of us had to keep hoodies and scarfs on due to the cold! Had to leave at 9.30am on the Sunday due to the cold & lack of breakfast! We have all now come down with the flu since we left and I personally contacted the owner for a refund but won’t give it! Honestly would have been better off booking into the Travelodge would have been a much nicer stay & I wouldn’t be out of work 3 weeks before Christmas due to been sick!

Apparently I booked a Superior room which turned out to be an attic space with really low ceiling. I was too tall for the room. Attic window with dark mold. Noisy. Booked with breakfast and was told there was no breakfast. Nothing about a shared shower room and was forced to share. No hot water when I used the shower. Every noise in the bnb could be heard. En-suite toilet wall right behind bed with dripping noise that lasts a half hour after every flush. Arrived late so I had no alternative. While I was traveling to the bnb I was contacted by mail from Agoda to tell me the bnb was closed due to covid. I arrived not knowing if I had a place to sleep and the owner knew nothing about the mail. He tried to tell me it wasn’t paid for even though I showed the online receipt. No idea why that happened. Nightmare! never again!

The manager is a con man, I paid in full online and he tried to tell me I owed him a further 45 euro in cash only , and by the way no breakfast was available, even though I had paid in advance for it, the room also was not what I had booked disgraceful service, this place used to be well run and homely, as a regular business traveller I am extremely disappointed and will be taking up this matter with the booking agent forthwith.

We booked 2 nights B and B at Hazelbrook. The day before we arrived we had a phone call asking for our time of arrival and saying our booking was for room only - no breakfast. When we arrived the owner (Graham) repeated that breakfast would not be provided. We showed our confirmation paperwork from *********** and the owner said there had clearly been a mistake on their part as no breakfasts had been provided for 2 years. He agreed to reduce our bill by €10 per person per night and suggested we get breakfast from a cafe just up the road. I have checked today and see that for new bookings there is still reference to breakfast being included. This is inaccurate and misleading. Owner (Graham) would only accept full payment in cash. The rooms could have been a lot cleaner. My possessions were left inside what I thought was a locked and secure room but when I returned from a day out I found my ground floor bedroom window had been left open. This may have been an attempt to dispel the unpleasant smells from the drains in the bathroom.

It's not a reliable place. I do not recommend. We made a reservation, received confirmation by email, paying for the accommodation with breakfast included. In addition, we made telephone contact with the Hazelbrook B&B and confirmed all the details of the reservation. On the eve of the scheduled date for check-in, we were advised that there was no vacancy available at the location and that, therefore, our guest, the guest, would have to be moved to another location, supposedly part of the same system or network as Hazelbrook B&B. This left us very disappointed as all previous confirmations were invalidated. We got in touch with this other place that we were told about and we learned that it was an Airbnb. The new hostess said that it was a room and a house with a shared bathroom and that there was no breakfast included. When we asked about the fact that we had made a reservation for a room with bathroom (suite) and breakfast, she was very rude and replied with a “If you don't want to stay here, cancel the reservation. I do not want problems!". So, on the eve of hosting a friend from another country in the city, we had to deal with the cancellation with Hazelbrook B&B and look, at the last minute, for another hotel for our friend to stay. Afterwards, we discovered several other similar reports on the internet. Therefore, as stated, we do not recommend it.

Unreliable place - it was cancelled three out of four times. Last time, when I called them - same afternoon as my booking was for - to enquire about the exact check-in time, I was told that I made a cancellation, which was not true. I was stuck with my baby having no place to stay at 3 pm. Never again!

I was promised breakfast when I booked. When I arrived the manager said that Hazelbrook (Waterford) had discontinued this because of Covid. He had no reply when I told him that Hazelbrook (Waterford)'s web site on my arrival day promised a breakfast. I stayed, for 2 days, and had to pay for breakfast elsewhere. The manager then promised money back, which has not arrived and I doubt ever will. In addition, the rooms were not very clean, were very small (I could barely walk around my bed) and there was a dead insect on my bed when I first arrived. I recommend you stay somewhere else, even if it costs you a few Euro more.