Residence Inn Waldorf

The room was large and very clean.

The check in experience was not ideal. I walked in and was quoted a room cost that seemed very high so I opened my app and booked a room online. The person at the desk, LaShonda Gibson, then thanked me for my Marriott Platinum elite status and told me unfortunately she did not have that room, but she had a room of less quality available. I know the property, have stayed here many times before. I asked if the room that I had booked was available with a fireplace and she said yes and gave it. That is a minor upgrade, which I feel she should’ve offered automatically, instead of automatically downgrading me. Marriott really diminishes its brand with associates like this.

It looks the same from the outside but that's about it. We were not greeted as Silver Elite members. Our room (423) had not been give any inspection prior to making availble for occupancy. The kitchen doors were falling off the hinges, there was no coffee or creamer or cups available. There was no soap at the bathroom sink and there was only shampoo and conditioner in the shower. Oh, the hot tub is permanently closed. On the positive side, the breakfast was pretty good.

My husband and I arrived at the Residence In a day before my 60th birthday. Our stay at this hotel ruined my birthday which was the next day. The problems began at check in when I was told that they didn't have any extra pillows in the entire hotel. It went down him from there. We used points for this stay and based on the list of problems, we believe all of our points should be returned. Dealing with customer services has been impossible. I think AI bots were responding to me because there was not an ounce of human concern for what we went through. We had to leave 3 days early because I was getting sicker the longer I stayed there. I had a sore throat for days afterwards and my voice had become hoarse from being in that room. A detailed list of my complaints and some of the photos are attached. I have phots for ever physical problem on this list. If I could give less than a 1 on the review I would.

Great service really nice front office staff. Special shout out to Kenyatta who managed to take care of the numerous people crowding in the lobby because of the upcoming ice storm. She is cheerful, friendly and unfazed. A real professional. What a pleasure to come to such a clean and pleasant environment after a long day at work and facing a snow storm, the second one to hit this area. God bless you guys.

The staff is VERY nice, that is why my review is not one star. The hotel is at a good location, but that is about it. Breakfast is like 7 Eleven breakfast. The hotel needs painting and new carpet really badly...no matter which floor there is sort of a musty smell, so it must be the carpet. In our room the kitchen faucet leaked on the floor, so did the dishwasher, yes we let the front desk know. We travel a lot, this hotel is in desperate need of some TLC.

I had the pleasure of meeting the Chief Engineer, Mr. Jiles. My air conditioning was not operating properly. Mr. Jiles was very professional and knowledgeable. He repaired the air conditioning l. Although it took some time, Mr. Jiles’ professionalism and attitude more than compensated.

Jiles was such a pleasure to have assist me from my stove to my ac he was very helpful very informative and definitely stood on his word and made sure he was very consistent and respectful I would visit anytime due to his hospitality