Blackhatjohn
20. September 2024
This place would be a solid 3.5/4 stars in my opinion but for a few glaring issues. To put this in perspective, this review is from a married, 60ish couple if that helps. First the good – the initial greeting and check in was very good. Unlike our previous week’s stay on Kauai, (Sheraton Kauai coconut beach- read my review) the young lady (sorry can’t remember her name) warmly welcomed us, recognized our Marriott loyalty and immediately offered us an upgraded room. This was greatly appreciated as our recent interactions with Marriott have been lacking. It did not even matter if an upgrade was available, she played the welcome perfectly. The room was nice, a one bedroom with plenty of space. The bathroom was nice, shower big with real water pressure and well stocked, the bed comfortable, plenty of pillows. The housekeeping crew did a great job and were very friendly. The room has a full kitchen area with all that is needed to cook or reheat a meal, and a full-size refrigerator. Not a negative to be noted about the room. The pool is a nice size and the grounds are well maintained. They offer an included well-stocked breakfast every morning, coffee, tea, eggs, waffles, sausages, etc. – more than enough to get your day going. The food area was always cleaned and always well-stocked. And, as you check out the restaurant prices in the area, an included breakfast is a good wallet relief. The location of the hotel is great, a short drive to many great beaches – Wailea, Makena, Big Beach etc. Thanks to a heads up from the woman who checked us in, a great local market (island gourmet market) right down the street. We stayed here for eight days and the breakfast was pretty much the same every day, but included is included, so just a minor issue. Also, under the positive, along with the check in woman was a gentleman name Ador who worked mornings in the breakfast area. This man has more positive, big smile, energy than anyone I met on the Island. He is very welcoming, and even after all the people he interacts with, he remembered my and my wife’s names every morning. Marriott would do well to reward this individual. And if I ended the review here, a solid four stars but … Now for the negative. I think this place appears to offer day passes and/or staycation deals to locals. I note this because on several days of our vacation, the pool area had several family guests that I only saw for one maybe two days. During these days, the pool had larger groups of kids running, jumping, diving. On several occasions, these groups were drinking in the pool and smoking and vaping poolside. Now, I have no problem with the drinking and smoking part providing everyone is allowed to – if they can smoke/vape I should be allowed to enjoy my cigar poolside. When we checked in, the woman did say they are very kid/family friendly but being kid/family friendly should not mean, in my opinion, at the exclusion of all the other guests. There was one day where we did not feel comforta
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