JCO22960
23. September 2024
This hotel is not worth the money. This Mariott had issues from check in to check out. We arrived to find the hotel has no valet service and we were given a firm "go park in the parking garage" when we asked about parking at the front for check in. After a long wait for check in with one employee at the front desk, we checked in. We asked again about valet as we saw parking spaces in the parking garage for valet and were told a firm "we do NOT have valet parking." The room was okay but one bed cover was dirty and the feather pillows were not changed out as I requested in the booking and by calling the hotel to follow up. After 1 hour of waiting on the pillows and bed cover to be changed out by housekeeping and two phone calls, my Husband went back to the front desk and stood in line again to ask for the pillows to be changed. I have a child with a down "feather" allergy so we could not allow her to sleep on the pillows. The front desk called the room stating we had asked for extra pillows and they were delivered. What? I have called twice and visited the front desk and the Mariott staff did not listen in all three interactions. We never just asked for extra pillows and no hotelstaff had come to our door. It was unacceptable for a Mariott. Housekeeping finally brought the pillows 1.5 hours after the original request and we gave up on asking about the bed cover. This "hotel" is NOT a resort and not up to Mariott quality. Both nights we stayed the fire alarm sounded. One night at midnight. There was a wedding on Saturday and we had to circle the self parking garage 3 times to find a parking space. The wedding guests partied loudly for hours, and someone on our floor slammed doors until after 3AM. The restaurants service was great from servers but the hostess staff at the rooftop restaurant were rude and uninterested. I would NEVER book this hotel again. The lobby was always crowded with people that seemed to be walking around lost, service was a joke in the main hotel, the elevators were the slowest I have ever encountered outside a cruise ship, and parking was outrageous at $30+ per night for self parking with no valet. This was more of party motel than a resort hotel. If you want to be a 4 star hotel, up your service, your cleaning standards, and offer valet parking. You are a 3 star hotel at best as is. Get more for your money and go to the Embassy Suites next door. They offer valet parking at the same price we paid for self parking. I feel like I was cheated out of $1,000 (total cost) for a really awful two night stay.
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