Gastnutzer
9. August 2022
Seashire checked us in at 5:30 pm on 8/6/22 and the room was not ready, it had used dirty bedding from the previous guests, dried up bodily fluids, food stuck to the covers , there were no light bulbs and the fire alarm was beeping, I asked the hotel front desk person at least 3 times to please have the room cleaned and listed all the items that needed attention she kept saying that the housekeeper was on her way and that never happened, I gave them chances to fix the room while we went to get dinner , we got back at 7 pm and still not fixed, left again and came back from dinner at 10:30 pm the room was still not cleaned;Amy the house keeper took the fire alarm off so it would stop beeping, still no lightbulbs and sheets had stains and hair. my two children and I had to leave the hotel that night even if we had to sleep in the car due to the terrible unsanitary conditions, Amy was the acting front desk person at that time she said that there was no manager and had a cordless phone with her, Amy contacted the manager over the phone who approved a refund due to us leaving the property that same night with my children were tired and no place to sleep; Amy asked me to contact Orbitz to get the full refund very apologetically as per her manager on the line that night. Yet she responded to an email from orbits denying the refund already approved and the abuse I had to undergo by this hotel, very dangerous , there was people using ***** on the premises. After that I made a reservation through orbits at Westing VA beach and they did not have a room available due to a glitch in the system, so the third hotel of the night Sleeping inn had a room for us , my 5 year old ended up sleeping after midnight. Worst weekend it was a real nightmare The front desk person was not helpful and had an attitude with me knowing that I was being very patient and gave them plenty of time to get it ready. Refused to refund $460 I paid for a 2.5 star hotel room that I didn’t use . Will need to report to VA Beach health department
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