Spa Hotel Elbrus

Everything is was perfect! The staff here is the nicest hotel staff I've ever seen.The fitness is a little dirty but if you are here to relax it's great. It may not be the cleanest and cleanest hotel but it's awesome! Big thumbs up for me👌👌👌.

The hotel is 3* and is in a convenient location. The people at the reception and in the restaurant are very kind and helpful. I cannot comment on the rooms and apartments in the "old" part. We were accommodated in the "new" part. The apartment was large, bright and warm. But, cleaning was practically completely absent. On the second day, the ashtray on the terrace was cleaned and that was it for three days. There were only two towels given that the booking was for three adults. The reception was very quick to respond and the towel was available in just a few minutes. This "new" part has a "warm" connection with the yard. But it's definitely colder in there than outside. That concludes all the negatives. As I mentioned above. Friendly and helpful staff at reception, spa and restaurant. The food was delicious and varied. Spa and pools are warm and we liked them. What would we recommend looking at? The sunbeds at the pool are very crowded and the worst thing is that there is no room to pass. There is a danger of someone falling into the pool. The tiles in the pools should be inspected and repaired. The directions did not help us much to find the apartment, and subsequently the direction arrows to the old part. Parking spaces in front of the hotel are practically nil, but the availability of an ground part under the new building is an excellent idea. We would visit the hotel again but we would like to stay in the old part and park in the ground parking under the new part.

J'avais fait une réservation pour 3 adultes et pourtant ils nous ont hébergés dans une petite chambre même pour 2 adultes. La salle de bain était minuscule. Il fallait monter sur le siège des toilettes pour prendre une douche. La nourriture n'était pas bonne et très uniforme. Le deuxième jour de notre séjour, ils ont commencé à rénover la piscine sans nous en informer, nous n'avons donc pas pu l'utiliser. I had made a reservation for 3 adults and yet they accommodated us in a small room even for 2 adults. The bathroom was tiny. You had to get on the toilet seat to take a shower. The food was not good and very uniform. The second day of our stay they started renovating the pool without informing us so we couldn't use it.