Gastnutzer
2. März 2024
I recently stayed at the Villa Luca By Elixir Cliff, Varkala with my family, and unfortunately, it left much to be desired. Despite the picturesque beach view, there were several issues that marred our experience. Let me break it down: 1. **Room Size and Aesthetics**: The room we were assigned was disappointingly average in size. Considering the price we paid, I expected something more appealing. The decor and ambiance fell short of our expectations. Additionally, the water flushing system in the toilet was faulty, which was quite awkward. 2. **Service Delays**: On one evening, I decided to grab a snack at the nearby **Elixir Restaurant**. I ordered some snacks and tea, but the wait was excruciating. I waited for over **30 minutes** without any response. Eventually, I had to station myself near the main gate, where I waited an additional **15–20 minutes** just to receive my order. Surprisingly, there were no other patrons in the restaurant at the time. I even had to remind the staff about my order. 3. **Staff Attitude**: The staff at the reception appeared **passive and indifferent**, lacking even a welcome smile or enthusiasm. This lack of warmth was disappointing. 4. **Beach View and Natural Beauty**: The redeeming factor was undoubtedly the beach view. The natural beauty surrounding the resort was breathtaking. Spending time by the waves was a gift from nature itself. In summary, while the beach and its serene atmosphere were commendable, the overall experience at Villa Luca fell short. For the price we paid, we expected better accommodation and prompt service. I recommend exploring other options before booking here.
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