La Aurora Hotel Colonial

Very nice and clean, great location. Walking distance from center and restaurants. The receptionists recomended several fun places and the were very polite. Very nice views on Restaurant, with jacuzzi on upper level, the food is good too, we had pizza, and the bar tenders were very nice.

I booked my room directly through their website the week before our travels. I reserved a KING bed for 1 night and received a discount for paying in FULL with no refunds. Upon arrival I was told repeatedly that they don't have any reservation of mine in their system. I showed them the confirmation email which was from their hotel email address/website. I also showed them the credit card transaction of my payment in full to their company. Repeated denial, NO ONE from management came to speak with me about their error. After about 15 minutes of them "checking" I was told there was no room for us at the hotel but they would ALLOW us to stay in their "nicer" sister hotel down the street for the same rate.... but it was a matrimonial bed size and I paid for a king. The way in which I was spoken to was that I was an convenience and I was being given the gift of staying at this other place, like it was somehow my fault they didn't do their jobs and I should be grateful. The other hotel was not of a better quality, however, the staff there were much more attentive and I will be giving them an honest review as well. This is the first time I've had this experience where I was denied my paid room, given a lower quality room, not offered a further discount or something in return for the STUPID inconvenience and also not offered an apology!!! Ridiculous- beware if you book online here.

The air conditioning in the room was not working. We asked the staff to please change us to another room. The hotel was fully booked. We wanted to change to another hotel and they treated us in a very rude and offensive manner. Denying the refund. Furthermore the sheets were dirty. The worst service ever. Never ever stay in this hotel !!!!!!! There are many other nicer places to stay and at the same price.with nicer staff!!!!!!! The manager is extremely rude!!!!!!!!!!!!!

free WIFI but bad to no connexion (this in 2021) - employees don't speak/understand english - receptionist not always present - breakfast at 8am (late) so everyone rushing to get seated at one of the 6(!) tables for 20ish rooms - shower door doesn't close properly so floor gets all wet - balcony door doesn't close properly and isolation is lacking - cleaning is lacking, dust and hair on the floor for consecutive days - safe in the room but didn't function

Excelente lugar!! Céntrico, súper limpio y la atención de las chicas de mostrador es súper buena, Karen, Emma y Nohemí, súper amables, agradables, hacen que la experiencia sea más linda. Súper recomendable lugar, el restaurante no tuve oportunidad de probar, porque estaba cerrado, pero el lugar está súper lindo. Si que vale venir a hospedarse aquí. Gracias chicas!!

Exelente servicio muy agradable el lugar la comida muy rica el personal muy amable la señorita Karen muy amable sin duda alguna recomendables es un lugar para pasar con familia amigos un ambiente muy bonito sin duda alguna recomendación el