Royal Hainaut Spa & Resort Hotel

This is a spectacular building with very luxurious pool and spa facilities.

酒店是翻新建築的概念非常有趣.房間浴室很大，但非乾濕分離，走水的設計不太合理，而且因為身處硬水區，洗頭的經歷不太愉快. 但服務同埋其他的設施都不錯！

The interior of the hotel is beautiful and breathtaking. The rooms and pool is absolutely stunning. There were some few minor details tho - the water temperature is slightly on the colder side but this is just my preference. When asked to check in only 1-2 hours early we were told this would cost 40€. That is quite a high fee considering check in is so late (4pm) and that the hotel itself is expensive. Overall a wonderful hotel which i would recommend which was lovely for one evening.

I wanted to love this place! I wouldn’t have traveled to the middle of nowhere had I thought I would have had un unsatisfactory visit. My expectation was to have a relaxing spa weekend. I went directly to the spa for my first service after check in. The staff were very warm and friendly but I was very disappointed with the facial. I paid 110€ basically for mud to sit and dry on my face for an hour. No shoulder massage during. After the spa was dinner time. I emailed 4 days before my arrival for a reservation. I was told to wait 30 min when I arrived there was only one other table. The food was another disappointment but based on other reviews I read this wasn’t a big surprise. I started with a cold eggplant parmigiana really lacking flavor, the pasta was a heavy butter sauce overly salty. Well, time for a good nights rest. I tuck into my suit which I paid to for an upgrade. The bed was too firm for my backs liking. I woke the next day with a painful back I thought I would go to the spa for a massage but based on the previous day thought I would be left with another disappointment. I decided to call it quits and check out early. As a compensation to not leave I was offered a complimentary cheese board. I really didn’t feel like stuffing myself with cheese after this disappointing stay so I left the cheese behind packed my bags and headed out of town. Overall, the hotel has potential to be great. The renovations were beautifully done. Perhaps lacking a bit of soul with the decorations but with proper management and design a well trained spa team it could be great. Wish you the best but this time was a big flop.

Stunning architecture and decor at this hotel! What a gorgeous place. Our room had high ceilings with a beautiful chandelier. We ate dinner and breakfast at the hotel- both were very good. The pool is very pretty. It was nice to have a fitness room too- though it was pretty basic. There was a place to charge our car in the hotel parking lot. The staff at check-in were capable but somewhat perfunctory- didn't offer to help us with our luggage.

I stayed here with my husband for our last night of a visit to Valenciennes for my sister's wedding. Room - we had a standard double which was really nice, comfortable and well equipped. It was quiet and we weren't disturbed by other guests. It was finished to a high standard. Facilities - we used the gym and the indoor pool while we were there. The indoor pool was really lovely but a bit noisy when a large group was there, they took over most of the sun loungers which wasn't great for other guests. I also expected a sauna/steam room for use by guests but there wasn't. When compared to the rest of the hotel, the gym was so lacking. When I first went in, I thought there must be another room but there wasn't. The gym isn't in keeping with the rest of the hotel and I would expect more from a hotel like this. Food and drink - we had dinner in the Galerie restaurant. We had three courses and the food was delicious and the setting lovely. We then went to the main bar afterwards but only had one cocktail each (which were great) as we were too full from dinner. We had breakfast in the Galerie the next morning and this was excellent. A really good breakfast buffet. Staff - I think I expected more from the staff in a hotel of this caliber. At check in, they did what they needed to do but I didn't feel like a valued customer and I didn't really feel like they gave each guest the same attention. Coming to this hotel was a treat for us and would be for a lot of others and the check in/check out didn't make it feel that way. The staff in the Galerie were much more attentive and friendly and much more like what I would expect. Notwithstanding my comments above, this is a stunning hotel and I would come back but I do think improvements should be made to the gym and overall staff attentiveness to guests on check in/check out.

Amazing hotel. The renovation of this ancient military hospital is absolutely stunning. There is nothing to say on the hotel itself but that it’s gorgeous. However, the service is not up to standards of a 4 star hotel. With exception to the bartender who was extremely friendly, the staff is primarily composed on very young adults, uninterested, who need to be urgently trained. We have not seen anyone senior, no Hotel Manager in charge of the customers, and their well-being while on stay. Similarly, the restaurant La Galerie is a nice brasserie but not a gastronomic - as they pretend when you make the reservation. It’s such a shame as the building itself is really fantastic. A bit of customer care would make all the difference.